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POWERING INTELLIGENT ENVIRONMENTS

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a portrait of Roger Tabbal, CEO of swissnet MENA and International

Exclusive Interview with Roger Tabbal, CEO of swissnet MENA & International

Roger Tabbal’s career is a testament to over 25 years of pioneering technology that elevates the guest experience. As CEO of swissnet MENA & International, and former Global VP of Guest Technology Innovation at Accor Hotels, he blends deep operational insight with a passion for creating intelligent, seamless solutions. In this exclusive interview, Roger shares how seamless infrastructure, AI-powered personalization, and Swiss precision are quietly reshaping the hospitality landscape and beyond. His vision proves that the most powerful innovations are the ones guests never have to think about but always remember.

Can you tell us a little bit about your background and professional journey?

My entire career has been rooted in the hospitality industry, spanning over 25 years. I began in 1998 at the front desk and gradually progressed through various operational roles, including Front Office and Food & Beverage. This firsthand experience gave me a comprehensive understanding of hotel operations from the ground up. Eventually, I transitioned into technology, aligning with my academic background and passion. For over two decades, I’ve worked in hospitality technology across both local and international hotel chains. Most recently, I served as the Global Vice President of Guest Technology & Innovation at Accor Hotels.

What inspired your transition from Global VP of Guest Technology & Innovation at Accor to your current role as CEO of swissnet MENA & International, and what are you aiming to contribute to the regional hospitality landscape?

My experience with hospitality has always driven me to step out of my comfort zone. During my time at Accor, I collaborated closely with vendors, which gave me a deep understanding of technology from the operator’s perspective. At Accor, I was in a core role supporting the business. At swissnet MENA, we are the business. We go to the hotels, deploy the technology, and provide the solutions that the hospitality sector is actively seeking.

I am always looking for new ways to reinvent technology and introduce fresh ideas to the industry. This mindset pushed me to take on this role and embrace the challenge it brings.

Having spent decades on the hotel business side, particularly in shaping guest experience, how is that influencing your approach today at swissnet MENA?

The most important message I hear from hotel management is that they are not looking for flashy, complex solutions. They want simplicity, reliability, and impact. They want technology that works, solutions that directly address the challenges hotels and resorts face, which are scalable, easy to deploy, and that serve both staff and guests effectively.

My role at Accor confirmed this. I was leading guest technology, developing and formulating strategies for properties across all segments, from economy to luxury and ultra-luxury. This gave me first-hand insight into both the technology itself and what hotels genuinely need.

In a market where technology providers are widely available, what distinguishes swissnet MENA, particularly in the hospitality sector?

Primarily, as part of swissnet Group, we have the advantage of having the maturity of an established player and the agility of a startup. This enables us to operate with confidence in a way that aligns with the dynamic needs of the hospitality industry. This flexibility allows us to move quickly and tailor our approach to what hospitality expects from a technology partner.

Another key differentiator is our commitment to providing localized solutions that address the specific needs of the regions and markets we serve. We also offer a modular, end-to-end approach. Our services range from infrastructure and structured network solutions, Wi-Fi, IPTV, and guest room management systems. We function as a one-stop shop, offering scalable and cost-effective solutions.

We place great emphasis on delivering a clear return on investment for partner hotels, providing technology that is not only simple and effective but also directly solves the problems hotels face. Our goal is to deliver solutions that are easy for staff to manage and intuitive for guests to use.

How would you summarize your mission as CEO of swissnet MENA & International? What drives the company under your leadership?

As we operate within the ICT space, my primary mission is to establish swissnet MENA as a leading player in the ICT and IT infrastructure business for hospitality. One of our main goals is to become a trusted partner for hotel groups and property owners, reliable in delivering solutions that address their operational needs and elevate guest experiences.

Another key objective is to strengthen our network of partners who provide innovative technologies to the hospitality sector. We bridge technology providers and hotel operators, delivering solutions that are simple, dependable, and operationally effective.

I envision taking our Swiss values of quality and precision beyond the MENA region, evolving into a global ICT provider. As part of a Swiss group, we extend that excellence to international markets.

What are the key technology innovations you are introducing that are making a real impact on hotels and branded residences?

We provide fully integrated, end-to-end solutions that begin at the earliest stages of hotel development. The sooner we collaborate with you on a project, the greater the impact. This includes the entire ICT infrastructure: structured cabling, network setup, and Wi-Fi solutions. We offer branded network systems that are already approved by major international hotel chains, ensuring compatibility and trust.

Beyond the foundational infrastructure, we deliver High-Speed Internet Access (HSIA) and layer additional services such as Location-Based Marketing (LBM). These innovations are designed to enhance guest experiences and help hotels generate measurable business outcomes.

For example, we create a seamless digital journey so that a guest can log in once and be automatically recognized on future visits. LBM adds another layer of engagement, allowing hotels to communicate targeted promotions based on guest location. When a guest is near the spa, they can receive a personalized message about current massage offers. Similarly, relevant dining promotions can be delivered when they are in proximity to a restaurant, enhancing convenience while creating meaningful touchpoints throughout the stay.

Our goal is to go beyond simply providing IT infrastructure. We aim to become a business enabler, delivering solutions that enhance guest satisfaction and generate tangible ROI for hotel operators.

With Wi-Fi now considered a non-negotiable expectation in hospitality, how do you ensure your managed networks consistently deliver high-speed, reliable connectivity?

Fundamentally, we keep our focus on the main prize: delivering a system that works reliably and efficiently. It all begins with a thorough site survey and the creation of a heat map to ensure complete coverage of the hotel. This initial step is critical for deploying branded access points and network systems that meet both international standards and regional brand requirements. Our goal is to ensure comprehensive, seamless connectivity across the entire property.

We focus on delivering a solution that offers a flawless experience for guests while ensuring backend simplicity and ease of management for hotel staff.

Today’s guests want to bring their own content into the hotel room, they want to cast from their phones, connect their devices, and experience the same ease of use they have at home. We deliver a full IPTV ecosystem, complete with casting, in-TV apps, and seamless device integration.

We address in-room control through our Guest Room Management System (GRMS), often referred to as a smart thermostat. This includes everything from lighting and air conditioning to overall room climate control. Importantly, GRMS is integrated with major Property Management Systems (PMS), allowing hotels to manage energy usage efficiently and deliver on sustainability goals without compromising guest comfort. We also offer digital signage solutions, backup systems, AI integrations, and tools such as our Guest Companion platform. All these services are designed to provide a comprehensive, one-stop technology solution, eliminating the need for hotels to collaborate with multiple vendors and ensuring a cohesive, guest-centric technology experience.

In-room entertainment today offers a seamless, all-in-one experience. How do you approach this integration while keeping it user-friendly for guests?

It is always important to remember that guests come to relax and enjoy their stay, not to learn how to operate complicated systems. That’s why our focus is on delivering an integrated experience where all technologies, IPTV, Wi-Fi, Guest Room Management Systems (GRMS), and the Property Management Systems (PMS) are interconnected and communicate seamlessly.

Our aim is to make technology intuitive and, ideally, invisible. Everything works in harmony, without requiring effort or learning from the guest. It should feel effortless, and that’s what we strive to deliver.

Given that hotels operate 24/7, how do you ensure your technology solutions are always supported with around-the-clock service?

Coming from the hospitality industry myself, I fully understand that hospitality never sleeps. Our role at swissnet MENA is not just to implement technology, but to ensure it is constantly maintained and supported. We aim to be a trusted partner that hotel IT departments can rely on for peace of mind.

To achieve this, we’re building a dedicated Shared Service Center that enables 24/7 proactive monitoring and support. Our engineers are available around the clock, and the focus is on detecting issues before they happen, not after. We provide shared services, maintenance contracts, and continuous monitoring of all solutions deployed across the network.

Additionally, we’re incorporating Artificial Intelligence into our systems to enhance this process. AI tools help us monitor network performance, detect anomalies, and identify potential security issues in real time. This allows us to alert the appropriate hotel teams quickly and take preemptive action. It’s always about ensuring reliability and seamless operations.

Artificial Intelligence is becoming central across industries, from education to hospitality. How is swissnet MENA leveraging AI and machine learning to enhance guest experience and streamline operations behind the scenes?

At swissnet MENA, we are placing AI at the core of our strategy to both enhance the guest experience and deliver operational excellence for hotels. One of our primary use cases is Location-Based Marketing (LBM), which we integrate with cloud-managed Wi-Fi to personalize the guest journey. By analyzing guest preferences, location, and behavioral data sourced from systems like PMS and loyalty platforms, we use AI-driven tools to send targeted notifications.

The second key area is on the network and operations side. We employ AI to enable proactive monitoring, detecting potential issues before they impact the guest. This includes network anomalies, security threats, or performance slowdowns. AI also supports our internal teams by automating routine tasks and reducing operational workload, allowing hotel staff to focus more on high-value guest interactions.

We’re testing new AI-driven use cases such as voice and chatbot integration, which can enhance guest communication by providing instant access to personalized information, promotions, and services, all seamlessly integrated with the PMS, loyalty systems, and the backend infrastructure. Our goal is to deliver intelligent, personalized technology that enhances both guest satisfaction and hotel efficiency, shaping the future of hospitality through AI.

What is your five-year vision for swissnet MENA, and how do you see the company shaping the future of the hospitality industry?

What excites me most about the coming years is the growing intersection between hospitality and technology. Technology has rapidly become an integral part of the guest experience. The guest expects technology to enhance their stay without having to learn or interact with it. It should just work, seamlessly and invisibly.

From AI-driven solutions to predictive maintenance, voice automation, and beyond, the future lies in enabling technology that delivers comfort, simplicity, and personalization without being intrusive. At swissnet MENA, we’re uniquely positioned to lead this transformation because we understand both sides of the equation, hospitality, and technology. We offer a complete technology stack. By bringing all these elements together, we create a unified and seamless experience for the guest.

Over the next five years, our goal is to help properties transition from being merely connected to becoming truly intelligent. That transformation, from connected to intelligent hospitality, is where we see our greatest impact.

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Hisense doubles down on localisation, supply chains, and smart living in the Middle East

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As the Middle East accelerates its push toward becoming a digital economy, global consumer electronics brands are being forced to rethink their role beyond simply selling devices. For Hisense, that shift is already underway.

From building connected living ecosystems to strengthening regional manufacturing and R&D, the company is positioning itself not just as a technology provider, but as a long-term partner in the region’s transformation.

In this conversation, Jason Ou, President of Hisense Middle East, Africa and India, outlines how localisation, supply chain investments, and a sharper focus on consumer relevance are shaping the company’s next phase of growth in the region—and why the Middle East is emerging as more than just a consumption market.

The region is increasingly positioning itself as a hub for digital economies. How can consumer electronics brands contribute to this broader transformation beyond simply selling devices?

Consumer electronics brands today play a much bigger role than just providing devices. Our real impact comes from shaping how people live in an increasingly digital world. At Hisense, we focus on anticipating consumer shifts and building our innovation around the needs of modern, connected lifestyles. It’s not only about technology, but about how that technology integrates seamlessly into everyday life.

We see this clearly through connected living. A TV today is no longer just a screen, it becomes part of a wider ecosystem, connecting with appliances, enabling intuitive control, and helping consumers manage comfort, energy, and daily routines more efficiently. At the same time, localization is key. Through regional R&D, partnerships, and a stronger presence on the ground, we ensure our innovation is relevant to local lifestyles and market realities. Ultimately, our role is to translate innovation into meaningful, practical value, supporting the region’s digital transformation in a way that is tangible for both consumers and communities.

Technology companies often struggle between being engineering-led and market-led. How does Hisense maintain that balance internally?

For us, it is not a question of choosing between engineering-led or market-led. The strongest companies are built on both, working hand in hand. At Hisense, we combine strong engineering capabilities with a deep understanding of consumer needs and local markets. Our innovation is driven by technology, but always shaped by how people actually live, interact, and use our products. We focus on one simple principle: every innovation must translate into a better user experience. That is where engineering excellence meets real market relevance, allowing us to stay both forward-looking and grounded in consumer value.

You have led Hisense’s expansion in the Middle East through a period of rapid technological change. What leadership principles have helped you balance global innovation with local market realities in this region?

The starting point has always been staying true to Hisense’s vision and values. That gives us a clear direction, especially during periods of rapid change. The second element is people and partnerships. Building the right team on the ground, and working with the right partners, has been essential to understanding the region and executing effectively across markets.

Third is localization with discipline. While we benefit from strong global innovation, success in this region comes from adapting that innovation to local lifestyles, climate, and consumer expectations in a consistent and structured way. And finally, long-term commitment. We have approached the Middle East as a strategic growth market, continuing to invest in technology, operations, and relationships. That long-term view allows us to balance global ambition with local relevance and build sustainable growth over time.

As most global supply chains and manufacturing ecosystems for consumer electronics remain concentrated outside the Middle East, what role do you see the region playing in the future production and innovation landscape of this industry?

I believe the region will play a much bigger role over time, especially as a center for localization, strategic manufacturing, regional distribution, and application-led innovation. We are already seeing that evolve. Hisense has been strengthening its regional manufacturing footprint, including operations in Algeria and Egypt, alongside localized R&D in Dubai. Our recent export milestone from Algeria into Egypt and Tunisia shows that the region is not only a consumption market, but increasingly part of a broader industrial and supply-chain ecosystem.

Going forward, I see the Middle East and wider MENA region becoming more important in three areas: as a faster response hub for regional supply and customization; as a testing ground for technologies suited to local environmental and lifestyle conditions; and as a bridge between global innovation and emerging-market demand. The opportunity is not just to manufacture more, but to shape products and solutions that are more relevant to this part of the world.

If we fast forward ten years, what will the concept of “home entertainment” look like compared to today?

We are currently witnessing a significant wave of innovation, particularly driven by AI capabilities. I believe this will continue to evolve, becoming smarter, more intuitive, and more seamlessly integrated into everyday life. Home entertainment will not only improve in terms of quality, with better visuals, sound, and performance, but it will also become more personalized and adaptive to each user.

At the same time, we will see more robotic and automated technologies becoming part of the home, supporting everyday tasks and enhancing convenience, creating a more connected and intelligent living environment. Ultimately, the experience will shift from simply watching content to enjoying a smarter, more immersive, and fully integrated home experience.

Finally, if you had to describe the next chapter of Hisense in the Middle East in one word, what would it be and why?

Reliable. We aim to become the most reliable brand in the region, in line with our longterm vision. This means continuously strengthening our position across technology development and market penetration, while keeping consumer needs at the center of everything we do. At the same time, we will further invest in localized solutions to ensure our innovation remains relevant, practical, and impactful for the region.

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AI Moves from Experiment to Essential in UAE’s Advertising Landscape

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By Srijith KN, Senior Editor, Integrator
From content creation to media buying, artificial intelligence is quietly reshaping how campaigns are built, delivered, and optimised across the GCC.

In the UAE and across the GCC, artificial intelligence has moved well beyond the stage of experimentation. What was once a buzzword discussed in boardrooms is now deeply embedded in the day-to-day execution of advertising. Brands are no longer testing AI—they are relying on it to run campaigns, generate content, and make increasingly precise decisions about audience targeting and timing.

On the creative front, the shift is particularly visible. AI-powered tools are now capable of producing ad copy, visuals, and even short-form video content at a pace that would have been unthinkable just a few years ago. For marketers operating in a market like the UAE—where campaigns often need to speak to audiences in both English and Arabic, while also resonating across a diverse mix of nationalities, this level of speed and adaptability is more than a convenience. It is becoming a necessity.

Behind the scenes, machine learning has also transformed how media buying is approached. Traditional methods that relied heavily on instinct or retrospective performance reports are steadily being replaced by systems that analyse audience behaviour in real time. These platforms continuously optimise campaign performance, adjusting budgets and placements based on how users interact with content.

In the UAE’s PR ecosystem, brands are already leveraging platforms such as Meltwater, Brandwatch, and Sprout Social to better understand media performance, audience sentiment, and the broader buying landscape.

A practical example of this shift can be seen in platforms like Skyscanner, where advertising systems respond dynamically to user intent. Instead of targeting broad demographic groups, campaigns are triggered by actual search behaviour and travel patterns, allowing for more relevant and timely engagement.

AI is also influencing emerging advertising formats. Digital billboards, for instance, are becoming more responsive, using live data inputs to tailor content based on factors such as time of day, location, and audience movement. Similarly, augmented reality experiences are beginning to incorporate behavioural insights, offering more contextual and interactive brand engagements.

Looking ahead, the trajectory appears clear. Advertising is moving towards deeper automation, more intelligent recommendations, and tighter integration between creative tools and analytics platforms. The industry is shifting from a model centred on broadcasting messages to one that focuses on responding to audiences in real time, with context and precision.

In this evolving landscape, AI is no longer just an enabler, it is becoming the foundation on which modern advertising is built.

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SHAPING THE SKYLINE: HOW GCC MARKETS ARE REDEFINING ARCHITECTURE IN 2026

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Mohamed Fiaz Khazi, Entrepreneur & Managing Director, Euro Systems

Architecture across the GCC is entering a more demanding phase, shaped by the realities of day-to-day operation. For much of the past decade, design ambition was defined by scale, visibility, and speed. Towers rose quickly, façades grew lighter, and skylines transformed almost overnight. In 2026, the focus has shifted to how buildings perform over time and the quality of experience they deliver to occupants.

This evolution reflects a more mature, performance-driven market while maintaining bold design. Questions around energy use, occupant comfort, maintenance, and durability are now central to architectural decision-making. In a region shaped by heat, dust, and intense solar exposure, design intent carries weight only when it is supported by systems capable of delivering consistent performance over time.

A changing regional approach

Façades illustrate this shift particularly clearly. Glass-heavy architecture remains integral to the region’s visual language, yet it is now approached with greater technical intent. Solar control, shading, acoustic performance, and automation are increasingly considered as parts of a unified strategy rather than isolated design features.

Industry studies consistently show that external shading devices, such as louvers and overhangs, can significantly reduce solar heat gain before it enters the building envelope, lowering cooling demand in the process. Fully shaded glazed areas further reduce thermal loads, easing pressure on mechanical systems while improving internal comfort.

While this performance-led direction is shared across the GCC, each market is responding in its own way.

In the UAE, architectural expression continues to take center stage. Landmark developments, hospitality projects, and mixed-use districts place strong emphasis on experience and identity. What has changed is the level of coordination behind the scenes. Façades are now expected to deliver daylight and transparency without introducing glare or thermal instability. Shading and glazing strategies are increasingly developed together, allowing design ambition to be preserved while meeting operational requirements.

Saudi Arabia presents a different dynamic. Here, scale and speed dominate, with large-scale developments and giga-projects compressing timelines and increasing complexity. In such an environment, fragmented decisions quickly translate into operational challenges. Architecture in the Kingdom is therefore being shaped by early integration, industrialized delivery, and lifecycle planning, where performance and repeatability become essential to building at scale. Research from McKinsey reinforces this approach, showing that large capital projects perform more reliably when coordination replaces siloed decision-making.

Qatar occupies a distinct position between these two models. Following a period of rapid delivery, focus has shifted toward longevity, sustainability, and adaptability. Buildings are expected to operate efficiently over decades and align closely with national sustainability frameworks. Façade performance, shading strategies, and acoustic control are increasingly specified for their contribution to long-term asset value and occupant well-being.

Technology integration

Technology underpins much of this evolution. Smart shading, responsive glazing, and integrated control systems are now practical tools for managing daylight, reducing glare, and stabilizing interior conditions. By reducing solar radiation before it reaches the glazing, external shading delivers measurable performance benefits in high-sun environments.

When façade strategies are developed early and embedded into the design process, materials, structure, and systems align more naturally. The result is architecture that feels deliberate in appearance and dependable in operation.

An operational view

The next wave of GCC projects will approach architecture as a dynamic system, ensuring long-term efficiency and reliability. Design ambition will remain high, but it will be matched by discipline in execution. Integration will increasingly define the process, particularly on complex and large-scale developments, with performance considered alongside form from the outset.

This shift represents meaningful progress. It reflects a region learning from experience and raising its own standards. The skyline will continue to evolve, but its true measure will lie in buildings that remain comfortable, efficient, and resilient long after the initial excitement has passed.

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