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BLENDING HERITAGE WITH HIGH-TOUCH HOSPITALITY

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Khalid Saeed, General Manager of Al Habtoor Grand Resort, Autograph Collection, posing for a professional portrait.

Exclusive interview with Khalid Saeed, General Manager, Al Habtoor Grand Resort, Autograph Collection

With your extensive experience in the UAE’s hospitality industry, how has your local expertise shaped your leadership approach at Al Habtoor Grand Resort, Autograph Collection?

    Working in the UAE for more than 26 years has taught me that hospitality here is about much more than service—it’s about culture and connection. At Al Habtoor Grand Resort, we live by our concept ‘Beach Meets Culture, blending our prime location on Jumeirah Beach with authentic touches of Emirati heritage. My leadership style reflects that same balance: operational discipline, financial responsibility, and genuine warmth that makes guests feel part of something special.

    Al Habtoor Grand Resort has emerged as a sought-after destination for regional travelers, especially from the GCC. What do you believe is attracting this audience to the property today?

      For GCC travellers, our resort offers the perfect mix of space, privacy, and connection. Families appreciate our suites, authentic Arabic design touches from elegant mashrabiya details to a warm contemporary Arabian style along with a wide choice of dining options and of course beachfront location. Business and leisure guests value our proximity to Dubai’s key districts. What sets us apart is consistency—guests know they can return to the same warm service and thoughtful details that make the stay truly memorable.

      How is the hotel integrating today’s evolving travel trends, such as wellness, workcation, and experience-driven stays, into the guest journey?

        Today’s travelers are seeking balance—wellness, productivity, and inspiring experiences. We meet these needs through our spa, fitness facilities, and a variety of outdoor activities, including four outdoor tennis courts, beach volleyball, a range of watersports for Adults, Kids water slides and  splash pad for children. For workcations, we offer high-speed connectivity and dedicated one of its kind  Club Lounge in the 25th Floor designed for both comfort and productivity.

        We further enhance the guest journey with curated dining experiences and cultural activations. This is where our ‘Beach Meets Culture’ identity truly shines—offering a stay that blends Dubai’s vibrant beach lifestyle with rich heritage, delivering an experience “exactly like nothing else.

        What role does digital innovation play in your operations and guest engagement strategy?

          Digital innovation is a vital part of how we enhance the guest journey. Mobile check-in, digital concierge services, and tailored communications give guests convenience and personalisation, while analytics guide us in anticipating their needs. Yet hospitality is still about people—technology helps us deliver efficiency, but the human connection is what makes the experience unforgettable.

          In such a competitive hospitality landscape, what marketing or sales strategies have proven most effective for you in driving both occupancy and loyalty?

            Our strategy is built on clear positioning and disciplined execution. Personalized service, a strong focus on guest satisfaction, competitive promotions, and our ability to cater to a diverse mix of source markets have been key drivers of loyalty. Marriott Bonvoy also plays an important role, connecting us to a global community of travelers who value consistency and recognition. At the same time, we place strong emphasis on regional campaigns, strategic partnerships, and tailored promotions that resonate particularly well with the GCC market. What differentiates us is our ‘Beach Meets Culture’ identity, which allows us to highlight experiences that feel “exactly like nothing else” —whether it’s family-friendly recreation, cultural activations, or diverse dining.

            What does success look like for you at Al Habtoor Grand Resort over the next year?

              For me, success is about balance—achieving financial goals, creating unforgettable guest experiences, and keeping our team inspired. Over the next year, I want to strengthen our position as the resort where the spirit of place shines through—offering a stay that’s truly one of a kind. When our guests leave with lasting memories, our owners see measurable results, and our associates feel proud of where they work—that’s what true success looks like. True leadership is about empowering people to deliver results together, not alone.

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              Hospitality

              A SIZZLING VALENTINE’S ROMANCE AT MARRIOTT AL FORSAN

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              Indulge in a romantic four-course dinner paired with a bottle of Prosecco

              Celebrate love this Valentine’s Day with an intimate dining experience at The Grill, Marriott Al Forsan. Couples are invited to indulge in a sizzling four-course dinner, thoughtfully crafted for the occasion and perfectly paired with a bottle of Prosecco.

              Set against a warm and elegant ambiance, it’s the ideal setting for a memorable night together.

              Date: Saturday, 14th February
              Time: 6:30 PM – 11:30 PM
              Venue: The Grill, Marriott Al Forsan, Abu Dhabi

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              Hospitality

              PROJECT CHAIWALA AND OATLY INTRODUCE THE KARAK CLUB AT DXB AIRPORT

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              Project Chaiwala branded takeaway iced chai cup, canvas tote bag, and rolling suitcase covered with brand stickers being carried while walking through an airport terminal

              Project Chaiwala (PCW), Dubai’s homegrown chai brand founded in 2017 by Justin Joseph and Ahmed Kazim, has partnered with Swedish oat-based dairy alternative brand Oatly to launch The Karak Club, exclusively at Dubai International Airport (DXB). For a limited time, the world’s busiest international airport will welcome travellers from every corner of the globe to experience the UAE’s beloved karak chai with a plant-based twist.

              With the support of travel and retail partner Lagardère Travel Retail, The Karak Club will be live across DXB Terminal 3 and select Terminal 1 outlets from December 15, 2025, to February 15, 2026. The concept reimagines Dubai’s unofficial national drink using Oatly’s non-dairy alternatives in innovative formats such as iced chai, smoothies, shakes, and soft serve. Travellers can also purchase limited-edition merchandise, including postcards, custom playing cards, luggage tags, stickers, and tote bags, celebrating the collaboration.

              “This is Project Chaiwala showcasing Dubai’s unique flavour to the world through Oatly’s plant-based magic, turning karak from a fresh milk tradition into a global lifestyle experience,” said Ahmed Kazim, Co-founder of Project Chaiwala.

              “Born from our first Karak Club community event at Project Chaiwala’s Cinema Akil flagship in Alserkal Avenue, this DXB edition targets young, global urban travellers seeking authentic flavours of Dubai’s third-culture identity in a modern, accessible way. As a homegrown brand with global aspirations, we’re proud to champion Dubai’s multicultural spirit at DXB, following our representations at SXSW 2025 with Museum of the Future, EXPO 2020, and COP28,” added Justin Joseph, Co-founder of Project Chaiwala.

              “We’re honoured to bring the Karak Club to DXB, one of the world’s cultural melting pots, through our collaboration with Project Chaiwala and Lagardère Travel Retail UAE. Together, we’re celebrating the heritage of karak chai, reimagined with Oatly as a delicious alternative to the traditional dairy-based drink. In a moment of taste bonanza and rising non-coffee based beverages, Project Chaiwala’s creativity and Lagardère’s commitment to delivering lifestyle experiences at DXB enable us to bridge cultures through flavour for travellers and the wider airport community”, says Dimitri de Martignac, Regional Director Oatly MEA.

              Founded after countless chai breaks between Justin Joseph and Ahmed Kazim during their time as colleagues in Dubai International Financial Centre (DIFC), Project Chaiwala was inspired by the founders’ brainstorming sessions and travels to Darjeeling and West Bengal’s tea estates, inspired by their love for getting the perfect cup of chai. Their first pop-up at Etisalat Beach Canteen led to the opening of the flagship Cinema Akil café in Alserkal Avenue in 2018, a cultural hub that captures the brand’s ethos of “Blending Tradition, Brewing Innovation.” The café’s offerings include the signature Clove-Chocolate Karak, vada pav, cheese toast, spicy chana, and Karak Groove Sessions with local DJs.

              Evolving from a lifestyle café into an omnichannel brand, Project Chaiwala successfully pivoted during the 2020 pandemic, expanding into packaged retail with handcrafted tea blends now available at Spinneys, ENOC, Careem, Noon, and Amazon. The brand currently employs over 20 team members across café, retail, and B2B operations — including corporate outlets at ENBD and Standard Chartered, and more than 100 HORECA accounts. Through proceeds from its clay kulhar cups, Project Chaiwala supports ethical initiatives promoting education, clean water access, and women’s empowerment.

              Activation Locations at DXB:

              ●      Project Chaiwala, Concourse C, S34, Terminal 3

              ●      Project Chaiwala, Daily DXB, Concourse B, Terminal 3

              ●      Project Chaiwala, Concourse A, Terminal 3

              ●      FIX Coffee, Daily DXB, Terminal 1

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              Hospitality

              DUBAI’S HAG AL LEILA CELEBRATIONS DRAW STRONG ENGAGEMENT ACROSS CITYWIDE ACTIVATIONS

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              Families and children queue around a colourful HAG AL LEILA activation inside a Dubai shopping mall, where staff distribute sweets and lead festive activities in a decorated central atrium

              Dubai’s Hag Al Leila celebrations concluded this week with strong engagement across a wide-ranging programme of community, cultural, and destination-based activations, marking the opening moment of the Season of Wulfa and setting the tone for the Holy Month of Ramadan.

              Observed across the city, Hag Al Leila in Dubai brought residents and visitors together through shared moments rooted in generosity, participation, and the exchange of sweets. From heritage-led experiences and neighbourhood gatherings to activations in major destinations, the programme reflected how the tradition continues to be lived and shared across generations.

              Across the programme, activations recorded strong footfall and sustained participation, with high levels of engagement from families, children, and wider communities. Public response reinforced Hag Al Leila’s role as a shared cultural moment, experienced through familiar rituals that encourage connection, participation, and a gentle transition into the reflective rhythm of Ramadan.

              Key activations across Dubai helped translate the tradition into diverse contemporary settings while remaining grounded in cultural authenticity. Dubai Hills Mall hosted one of the season’s most visible celebrations, adapting the traditional door-to-door custom into a guided, child-led experience within a major retail destination. Cultural institutions led by Dubai Culture delivered neighbourhood-rooted programming, including heritage trails, workshops, and creative activities designed to introduce younger audiences to the meaning and rituals of the occasion.

              Dubai Municipality activated public spaces and community venues across the city, embedding Hag Al Leila within everyday neighbourhood life and ensuring broad public access to the celebration. At the Museum of the Future, the tradition was reimagined through an interactive cultural programme combining storytelling and hands-on activities, while the Knowledge and Human Development Authority’s student design initiative, delivered in collaboration with Patchi, engaged young people directly in cultural storytelling through contemporary creative expression. More than 45 activations unfolded across retail destinations, cultural venues, and community hubs, delivered in collaboration with a range of public and private partners as part of the wider Season of Wulfa programme.

              Muna Faisal Al Gurg, CEO of the Museums and Heritage Sector at Dubai Culture, affirmed the Authority’s commitment to raising awareness of Hag Al Leila’s cultural significance, saying: “Hag Al Leila represents an authentic Emirati tradition that reflects the essence of our heritage and embodies generosity, kindness, and tolerance. It is also a powerful expression of our pride in our national identity. Through this initiative, we aim to strengthen community engagement, introduce the youth to our customs, and deepen their sense of belonging.”

              Al Gurg added: “Each year, we celebrate this occasion through programmes hosted across our cultural sites to highlight the meaning, symbolism, and beauty of Hag Al Leila. We seek to preserve the custom in the Emirati collective memory, underscore its value, and showcase how it fosters harmony within the community. These efforts also help future generations connect with their roots and cultivate national pride.

              Ahmed Al Khaja, CEO of Dubai Festivals and Retail Establishment (DFRE), said: “Hag Al Leila continues to resonate because it is experienced in familiar, shared spaces across the city. This year’s programme demonstrated how simple, community-centred moments can create meaningful connections, particularly for younger generations. The strong engagement we saw across activations reflects the city’s appreciation for traditions that bring people together and naturally set the tone for the Holy Month of Ramadan.”

              With Hag Al Leila setting the tone across the city, the Season of Wulfa now moves into its next phase, as Dubai prepares to observe Ramadan through a programme of cultural, community, and citywide experiences shaped by reflection, connection, and shared responsibility.

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