Tech News
Dell Technologies Research: 9 in 10 organizations in the UAE and KSA are well positioned competitively for innovation in AI
Generative AI (GenAI) and AI will significantly transform industries in the future, according to UAE (95%) and KSA (100%) respondents to the Dell Technologies Innovation Catalyst Research.
The research suggests that while there is broad optimism for AI and GenAI, the extent to which organizations are prepared for the rapid pace of change varies greatly. Ninety percent in the UAE and a similar percent in KSA, say they are well positioned competitively and have a solid strategy. At the same time, half of the respondents (UAE: 51%, KSA: 49%) are uncertain what their industry will look like in the next three to five years and nearly eight in 10 (UAE:75%, KSA:78%) report struggling to keep pace. They cite the lack of the right talent (UAE:31%, KSA:27%), data privacy and cybersecurity concerns (UAE:27%, KSA:28%) and lack of budget (UAE:31%, KSA:31%) as challenges they face in driving innovation.
GenAI Moving from Ideation to Implementation
Respondents from UAE and Saudi Arabia cite GenAI’s transformative or significant potential to deliver value in improving IT security posture (UAE:62%, KSA:62%), productivity gains (UAE:60%, KSA:60%) and to improve customer experience (UAE:61%, KSA:59%). They are also aware of challenges to overcome – (UAE:75%, KSA:74%) fear GenAI will introduce new security and privacy issues and (UAE:89%, KSA:84%) agreed that their data and IP is too valuable to be placed in a GenAI tool where a third party may have access.
More broadly, responses suggest that organizations are working through GenAI practicalities as they transition from ideation to implementation, with more than half saying they have begun implementing GenAI. As organizations increase adoption, concern centers around understanding where risks reside and who is responsible for them. An overwhelming majority (UAE:80%, KSA:87%) agree that the organization, rather than the machine, the user or the public, is responsible for any AI malfunction or undesired behaviour.
Mohammed Amin, Sr. Vice President, CEEMETA, Dell Technologies said:
“Organizations seeking to stand out in today’s disruptive market must pivot from innovation being a side project to it being deeply embedded into their corporate identity. At Dell, we believe tangible, positive change is achievable through innovation and action. By combining GenAI and other transformative innovations, businesses can augment their capabilities and raise their productivity levels to new heights.”
Organizations are Rising to the Challenge of Today’s Threat Landscape
Cybersecurity more broadly continues to be a pain point for organizations. These concerns are well-founded, as (UAE:93%, KSA:91%) of respondents say they have been impacted by a security attack in the past 12 months. The majority (UAE:98%, KSA:94%) are pursuing a Zero Trust deployment strategy and (UAE: 85%, KSA:86%) say they have an Incident Response Plan in place to recover from a cyberattack or data leakage.
The top three cited issues included malware, phishing and data breaches. Issues with phishing are indicative of a wider problem highlighted in the report, which is the role employees play in the threat landscape. For example, (UAE:80%, KSA:75%) of respondents believe some employees go around IT security guidelines and practices because they delay efficiency and productivity, and (UAE:78%, KSA:71%) say that insider threats are a big concern. This indicates a need to focus on training as employees are the first line of defence.
The Right Technology Infrastructure will help Organizations to Succeed
The research also reveals modern data infrastructure’s critical role as technologies like GenAI gather pace and data volumes increase. Investing in a modern, scalable infrastructure was cited as the number one area of improvement for businesses to accelerate innovation. Most IT decision makers (UAE:87%, KSA:75%) say they prefer an on-prem or hybrid model, to address the challenges they foresee with implementing GenAI.
The ability to share data across the business is also a key part of the innovation puzzle, with only 1 in 3 (UAE:35%, KSA:31%) saying they can turn data into real-time insights today to support innovation efforts. However, responses suggest organisations are acting on this challenge, with (UAE:79%, KSA:91%) saying that data is the differentiator and their GenAI strategy must involve using and protecting that data. Almost half also claim they anticipate that the bulk of their data will come from the edge in the next five years.
Other research findings include:
- • Skills: Two-thirds (UAE:70%, KSA:65%) claim there is currently a shortage of talent required for innovation in their industry. Learning agility and desire, AI fluency, and creativity & creative thinking rank as the top skills and competencies for the next five years
- • Sustainability: Forty-two percent believe “driving environmentally sustainable innovations” is an important improvement area. Energy efficiency is high on the agenda, with 79% experimenting with as-a-Service solutions to manage their IT environment more efficiently and 73% actively moving AI inferencing to the edge to become more energy efficient (e.g., smart buildings)
- • Making IT a strategic partner: Currently, 81% of business decision makers have reasons to exclude IT decision makers from strategic conversations, yet both departments ranked a stronger relationship as the second most important improvement area
Tech News
SHAFFRA HOSTS SUBCONSCIOUS AI LAUNCH EVENT IN RIYADH, ANNOUNCES 20+ NEW AI ROLES SET FOR RELEASE IN SEPTEMBER
Shaffra, a Saudi-based enterprise AI company building autonomous AI workforce infrastructure for governments and large organisations, has launched Subconscious AI at The Shaffra Convergence in Riyadh. Introduced before senior government representatives, enterprise leaders, investors, and technology stakeholders, Subconscious AI marks a major step in Shaffra’s vision to move enterprise AI beyond chatbots and copilots toward intelligent AI workforces that can operate with memory, context, and governance inside real organisations.
Subconscious AI has been developed as the cognitive intelligence layer within Shaffra’s Enterprise AI Workforce Platform. It enables autonomous AI teams to remember what matters, prioritise relevant knowledge, and reason with stronger business context by creating a continuously updated layer of organisational intelligence. Instead of repeatedly processing full historical data, AI employees can access the most relevant information in real time, improving efficiency, continuity, and decision support across complex enterprise workflows.
The launch also showcased how Subconscious AI will support Shaffra’s expanding portfolio of enterprise AI roles. The current portfolio includes AI sales agents, receptionists, and project managers, with more than 20 additional AI roles scheduled for launch in September 2026. These roles are designed to help organisations deploy governed AI employees across sales, operations, finance, HR, customer service, and knowledge management.
“The next phase of enterprise AI will not be defined by chatbots or copilots, but by AI systems that can operate with memory, context and accountability inside real organisations,” said Alharith Alatawi, CEO and Co-Founder of Shaffra. “Subconscious AI is built for this shift. It gives autonomous AI teams the ability to retain what matters, prioritise business knowledge, and act with stronger organisational context. This is what makes AI practical, governed and valuable at enterprise scale.”
Shaffra is expanding its footprint beyond Saudi Arabia, with services now reaching selected Asian and European markets, alongside continued growth across Bahrain, Oman, and Qatar. The company is backed by leading regional and international investors, including stc, Omantel, and global technology leaders, having raised more than $10 million to accelerate the development of enterprise AI technologies and autonomous workforce platforms.
The launch of Subconscious AI reflects Shaffra’s belief that the future of enterprise AI is not about replacing human expertise but increasing its impact. As organisations adopt autonomous AI teams, competitive advantage will come from leaders and employees who know how to combine human judgment with AI systems that can remember, prioritise, and execute within real business operations.
Tech News
RAIYN LAUNCHES AS THE TRUST-LED COMMUNICATIONS NETWORK OF THE FUTURE
RAIYN, the trust-led communications network built for the future, was unveiled today at the Museum of the Future in Dubai by Mazen Nahawi, Founder and CEO of CARMA and RAIYN.
The network brings together four of the region’s leading specialist communications firms, Brazen MENA, Cicero & Bernay, Salient Communication Group and SOCIALEYEZ under a single accountable structure. RAIYN is designed to help organisations across MENA and beyond strengthen their reputation, make better decisions, and deliver outcomes with lasting impact.
The organisations RAIYN serves operate in an environment defined by constant change, heightened scrutiny and increasingly complex stakeholder expectations. Reputation and business performance are more closely connected than ever, yet many leaders still navigate them through fragmented advice and disconnected specialists. RAIYN brings these capabilities together into one integrated model.
It offers clients a team of owner-operators who bring passion and strength, an integrated platform of insights, strategy, and creativity, specialisation that brings in-depth sector expertise, and measurement that proves value. Every engagement starts with regional expertise and aligned thinking, so that communications are relevant, credible and effective from the outset. Its approach is defined by transparent counsel, clear ownership and accountable delivery. Decision-making stays close to the work, and success is measured by the impact created for clients.
Commenting on the launch, Nahawi said:
“The people of this region, nationals and expats, are best suited to speak on its behalf. That is the belief on which RAIYN is built. We have brought together the best practitioners in the region, combining creativity, sector expertise, AI mastery and cultural depth. Communications needs a new dawn. That dawn begins with trust. RAIYN is a promise to bring people together, to build respect and to put trust at the centre of everything our industry does.”
Nahawi, who has spent 30 years helping shape the world’s communications intelligence industry, is joined by four RAIYN principals: Ahmad Itani, Founder and Chief Advisor, Cicero & Bernay; Louise Jacobson, Managing Partner, Brazen MENA; Sean Trainor, Chief Executive, Salient Communication Group; and Tarek Esper, Managing Director, SOCIALEYEZ.
Each firm contributes distinct strengths to one connected model.
- Brazen MENA is an insights-led communications agency shaping reputations and building influence for global and regional brands across lifestyle, luxury and corporate communications. Built on strategy, intelligence, care and genuine partnership with every client.
- Cicero & Bernay has helped define the evolution of strategic communication across the MENA region, bringing analytical rigour, creative discipline and a culture of measurable outcomes, guided by its enduring principle “Empowered by Facts.”
- Salient Communication Group is a Riyadh-based strategic communication consultancy helping leaders close the gap between what their organisations do and what stakeholders believe they do.
- SOCIALEYEZ is the Middle East’s leading team of creative strategists, driven by its philosophy “Create No Matter What,” which brings strategy and execution under one roof and ensures ideas land creatively and deliver commercially.
RAIYN brings together more than 700 professionals across strategic advisory, creative, digital and intelligence, and operates within News Group International (NGI), which also owns CARMA, the global media intelligence company. Through CARMA, RAIYN embeds real-time intelligence, analysis and foresight into strategy, counsel and outcome measurement, helping organisations navigate complexity and identify opportunities as they emerge.
The name RAIYN reflects the principles on which the network is built. Drawing inspiration from light (Ray), growth (Rain), humanity (Ai), intelligence (AI) and balance (Y/N), it represents the balance between human relationships and technology, intelligence and creativity, ambition and responsibility. At its heart is a belief that the strongest communications are built when different perspectives, disciplines and strengths come together to create trust and lasting value.
Tech News
Medcare: First Healthcare Provider in EMEA to Adopt InterSystems IntelliCare
Medcare Hospitals and Medical Centres, part of Aster DM Healthcare Group, has partnered with InterSystems to implement InterSystems IntelliCare™, becoming the first healthcare provider in the UAE to deploy a next-generation, AI-first electronic health record (EHR) platform.
Unlike conventional EHR systems that integrate artificial intelligence as an additional capability, IntelliCare has been built with AI embedded at the core of its clinical workflows. The platform is designed to streamline administrative processes, reduce documentation burdens, and enable physicians to dedicate more time to patient care while improving operational efficiency across Medcare’s network.
The AI-powered platform will provide clinicians with faster access to comprehensive patient information, including diagnoses, medications, laboratory results, procedures, and previous clinical notes. Features such as natural language interaction, intelligent information retrieval, and ambient clinical documentation are expected to simplify day-to-day workflows and reduce time spent on manual administrative tasks.
Future releases of IntelliCare will also introduce agentic AI capabilities, allowing intelligent assistants to support clinical decision-making and workflow management while ensuring physicians remain in control of care decisions.
Alisha Moopen, Managing Director and Group CEO of Aster DM Healthcare, said the implementation represents a significant step towards redefining healthcare delivery through intelligent technologies that augment clinical expertise rather than simply digitising existing processes.
The deployment also strengthens Medcare’s broader digital transformation strategy, reinforcing its commitment to delivering more connected, data-driven, and patient-centric healthcare services. With a unified digital health record spanning hospitals, clinics, laboratories, and insurers, the platform is expected to improve continuity of care, minimise duplication, and support more informed treatment decisions.
Ali Abi Raad, Managing Director of InterSystems Middle East, India and South Africa, noted that the implementation builds on a long-standing partnership between the two organisations and marks the next stage in Medcare’s healthcare technology journey.
Since its global launch in 2025, IntelliCare has been deployed across eight hospitals operated by Indonesia’s EMC Healthcare and is the first unified AI-powered electronic health record platform to achieve the European Union’s Class IIa Medical Device Regulation (MDR) certification for clinical safety.
The rollout positions Medcare among the region’s early adopters of AI-native healthcare platforms as healthcare providers increasingly look to intelligent systems to improve clinical outcomes, operational efficiency, and patient experience.
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