Hospitality
Happy employees translate to happy customers
Exclusive interview with Yunib Siddiqui, Group CEO and proprietor of Jones the Grocer
Congratulations on the Heathrow opening, how does this milestone impact your business, and what can travelers expect at this new location?
Thank you! The opening of Jones the Grocer at Heathrow is a significant milestone because it is our first store in Europe. It certainly demonstrates that our wonderful brand, in its various formats, can successfully scale alongside entrenched players in the West. At over 550sqm, this is our largest full-service restaurant at an airport and features an open kitchen with a live grill, a traditional pizza oven and a stylish bar serving fine wines and cocktails. Many dishes, familiar and loved by our customers in the Middle East, are served at London Heathrow. For those on the go there is also a ‘grab and go’ with freshly made pastries, sandwiches, toasties, salads, wraps, and a selection of beverages and exceptional coffee. This dual offering ensures a gourmet experience for every traveler, whether they have time to sit and dine or need something quick and delicious before they fly away.
Can you share some key insights into your global franchising strategy and the challenges and opportunities you’ve encountered along the way?
The first and most important thing is to work with a partner who is a) passionate about food and b) consistently wants to deliver the most memorable experience. These two points underpin our strategy. Concurrently we look at financial capacity, access to locations and a strong team which can operate our franchise system. In my experience everything must work in tandem to deliver mutual success. Our biggest challenge is always the supply chain. We need to make sure every ingredient we specify is available and if not, then test recipes with substitute ingredients to ensure consistency. In terms of opportunities – well, there are so many given we’ve only just begun to venture outside the Middle East!
What innovative concepts and strategies have you implemented at Jones the Grocer that have helped propel the brand to new heights in the culinary world?
We’ve introduced several concepts that set us apart. The first one is this idea that a gourmet grocery can be successfully and meaningfully combined with casual dining. Then we took this one step further by designing our stores where food is theater. Whether it’s a walk-in cheese room, someone slicing meats, a barista pouring a flat white, a chef cooking on an open flame, it’s all open and visible to the customer. Many of our stores are designed to host cooking classes and some even hold live music events. We often use our fabulous retail products as ingredients on our menu, and this is a key objective now and going forward.
We’ve also embraced technology to enhance the customer experience, with initiatives like our online store and loyalty programs. Sustainability is another key focus; we’ve implemented eco-friendly practices across our operations, from sourcing locally produced ingredients to reducing plastic use. These strategies align with our values of quality, community, and sustainability.
From your perspective, what are the latest trends in the gourmet food and beverage sector?
We’re seeing a growing demand for transparency in sourcing and sustainability in the gourmet food and beverage sector. Customers are more conscious about where their food comes from and how it’s produced. There is also a trend towards experiential dining, where the focus is on creating memorable experiences rather than just serving food, which as I mentioned earlier has always been part of the Jones concept. Additionally, the integration of technology, such as AI and data analytics, is playing a significant role in personalizing customer experiences and optimizing operations. Finally, health and wellness continue to be a major trend, with an increased demand for organic, plant-based, and allergen-free options.
August is the month of happiness, so how does Jones the Grocer create an environment that promotes happiness and satisfaction for its customers and staff?
At Jones the Grocer, we believe happiness comes from a sense of community and belonging. For our customers, we create a welcoming and vibrant atmosphere in our stores, where they can enjoy high-quality food and connect with others. We regularly host events and workshops that bring people together and foster a sense of joy and camaraderie. For our staff, we prioritize a positive and supportive work environment. We invest in their professional growth and well-being, providing opportunities for training, development, and team building. Happy employees translate to happy customers, and that’s a key part of our philosophy.
As someone deeply passionate about gourmet food, how do your personal culinary interests and experiences influence the offerings at Jones the Grocer?
My passion for gourmet food is deeply intertwined with the vision for Jones the Grocer. I often travel to explore food, and am constantly exploring new culinary trends and ingredients, which helps to keep our menu innovative and exciting. I also enjoy cooking, which gives me a deeper understanding of technique and flavour. I like simple food, nothing too fussy. I like the dish and its ingredients to sing on the plate. This passion is also reflected in our commitment to sourcing the finest ingredients and supporting artisanal producers.
Hospitality
Endless Creators Launches in the UAE to Streamline Talent and Production Workflows
A new platform is entering the UAE’s growing creator economy with a clear focus on structure, reliability, and end-to-end execution. Founded by Rosie Gunn and Chris Primett, Endless Creators positions itself as a full-service talent, creator, and production platform designed to simplify how brands and creative professionals collaborate.
Bridging Gaps in a Fragmented Industry
The platform is built on firsthand industry experience. Having worked across campaigns as on-set talent, the founders identified persistent challenges within the region’s creative ecosystem, including inconsistent standards, fragmented workflows, and delays in payment and coordination.
Endless Creators is designed to address these inefficiencies by creating a more structured and transparent environment for both brands and talent. The focus is on bringing consistency to an industry that often operates across multiple disconnected layers.
A Curated Talent Ecosystem
Unlike open marketplaces, Endless Creators operates as a curated network. Talent is vetted and selected to ensure reliability and quality across projects. The platform brings together a wide range of creative professionals, including content creators, models, actors, videographers, stylists, and production specialists.
This approach enables brands to access a more controlled and dependable talent pool, while also offering creators a more organised and supportive working environment.
Beyond Talent: Full-Service Production
The platform extends beyond talent sourcing into full-scale production support. Services include creative direction, concept development, location management, and production execution. By integrating these functions, Endless Creators aims to reduce the complexity typically associated with managing creative projects across multiple vendors.
Operational tools are also built into the platform to improve efficiency, including structured call sheets, influencer licensing support, and systems designed to streamline communication between stakeholders.
Raising Standards Across the Ecosystem
A key focus for the platform is improving the overall experience for talent. This includes more transparent processes, reliable payment structures, and better on-set organisation. By addressing these foundational issues, Endless Creators is positioning itself as part of a broader shift towards professionalising the region’s creator economy.
Positioning the UAE as a Creative Hub
With roots in both the UAE and the UK, the founders are bringing a global perspective to a rapidly evolving local market. The platform is not only aimed at improving collaboration within the region but also at supporting the UAE’s positioning as a hub for high-quality production and creative output.
Editorial Perspective
The launch of Endless Creators reflects a wider transition in the creator economy, where scale alone is no longer enough. As brands demand higher quality, faster execution, and more accountability, platforms that combine talent access with operational structure are becoming increasingly relevant.
In this context, Endless Creators is not just another talent marketplace. It represents a move towards integrated, production-led ecosystems that align creative output with business outcomes—an approach that is likely to shape the next phase of growth in the region’s content and media landscape.
Hospitality
WHY CREDIBLE SUSTAINABILITY STILL WINS IN AN INFLATIONARY MARKET



Ryan Black, Co-founder & CEO of SAMBAZON – the organic, fair trade and sustainable açaí brand – shares that the future of sustainability belongs to brands that can show measurable metrics, independent audits and full supply chain transparency.
Consumers are willing to pay more for sustainable products, even when inflation continues to shape purchasing decisions. For hospitality businesses, this is an important signal. It underlines that sustainability still carries commercial value, particularly in premium cafés, hotels, restaurants and foodservice settings where quality, provenance and brand trust all influence buying behaviour.
At the same time, consumers are becoming quicker to question the claims behind the products they buy. They may still value sustainability, but they are far less willing to accept broad environmental language without evidence. For hospitality operators, that creates a clear challenge. Sustainability can still support premium pricing, but only when it is credible, specific and properly substantiated.
At SAMBAZON, we continue to see strong demand for certified organic and ethically sourced products, despite inflationary pressure. That is especially true across natural retail, specialty grocery, foodservice and premium café channels.
Middle East consumers now actively seek transparency, clean labels and brands with verified impact. Our retail partners report that shoppers are willing to pay more for products that deliver on both quality and purpose, especially when certifications are clearly displayed and backed by third-party verification.


Sustainability = Quality
In hospitality, this premium positioning is often even more visible. Consumers increasingly associate certified organic and fair trade ingredients with superior quality, and that can strengthen menu pricing power. In other words, sustainability does not sit outside the guest experience. It’s part of how quality is perceived.
But hospitality businesses cannot rely on good intentions or attractive messaging.
Today’s consumer expects evidence, not claims.
The proof points that matter most are those that can be verified and explained clearly. That includes recognized certification standards such as Fair for Life and USDA Certified Organic, as well as traceability from harvest to finished product, third-party audits, transparent impact reporting and measurable environmental protection. Consumers also want to understand the wider effect of their purchase; they want to know how their buying decision supports farmers, protects ecosystems and reinvests in communities.
That shift matters, because many of the old shortcuts in sustainability communication no longer work. Terms such as sustainable, ethical, green and eco-friendly can quickly become meaningless if they are too broad or impossible to prove. In our view, those words should only be used when they can be defined clearly and supported by evidence. Internally, every sustainability claim we make has to meet three tests: it must be backed by third-party verification, terms used must be clearly defined, and we must be able to provide supporting data if asked. Whenever possible, we replace adjectives with numbers.
That discipline is important because misconceptions still persist. Some consumers assume that sustainability simply means a higher price without added value. Others confuse natural with certified ethical sourcing. Many still believe sustainability claims are mostly marketing.
In reality, verified sustainability requires audited standards, compliance costs and structural investment across the supply chain. The price reflects those commitments, but it also reflects quality, transparency and long-term environmental stewardship.
For SAMBAZON, ethical sourcing is not a campaign line. It is built into the structure of the business. One hundred per cent of our açaí is certified organic, and our entire supply chain is Fair for Life certified. We work directly with 827 individual açaí harvesters across 256 communities in the Amazon region.
Since our founding, we have invested more than $1 million in harvester communities through verified fair trade premiums, helping to fund schools, health centers and community improvements. In 2024 alone, our Fair Trade-certified harvest area encompassed 100,204 acres of Amazon rainforest, an area more than four times the size of Paris. According to an independent 60 Decibels survey, 100 per cent of harvesters believe SAMBAZON contributes to the development of their community.


Those figures matter in hospitality because they move the conversation away from abstract values and into operational fact. They also help buyers explain why a product costs what it does.
Inflation has increased costs across logistics, packaging and global freight, but we have not reduced our certification standards or sourcing commitments to offset those pressures. We justify price through certified organic quality, verified fair trade sourcing, functional benefits and transparent, documented impact. Retailers and hospitality buyers understand that cutting corners on sourcing may reduce short-term cost, but it can also compromise brand equity and long-term consumer trust.
This is where the industry still gets it wrong. Too many sustainability claims rely on broad, unverified language with little measurable backing. Greenwashing often happens when brands use undefined terms without certification, highlight one positive initiative while ignoring wider supply chain impacts, or avoid third-party verification altogether. That may once have been enough to support a story, but it’s no longer enough to sustain trust.
For hospitality businesses, the lesson is straightforward. Consumers value sustainable products and will often pay more for them, even in a pressured economy. But the premium depends less on promise than on proof.
The future of sustainability communication will belong to brands that can show measurable metrics, independent audits and full supply chain transparency. In hospitality, where trust and perceived quality matter so much, documented proof is no longer a nice addition. It is the standard consumers increasingly expect.
Hospitality
HYDRATION WITH PURPOSE: OURWATR AND KEETA UAE COLLABORATE TO TURN EVERYDAY WATER INTO COMMUNITY IMPACT


Ourwatr is set to revolutionize community hydration with its free mineral water programme. Today, Ourwatr proudly announces a purpose-led collaboration with Keeta, the international on-demand food delivery platform. This strategic partnership is designed to expand community access to locally produced premium mineral water while simultaneously reinforcing a shared, profound commitment to social impact across the UAE.
Designed to serve the communities it reaches, Ourwatr is a homegrown UAE startup built on the belief that every bottle of water should deliver value beyond refreshment. Through its purpose-led model, a portion of each bottle distributed is channelled toward community programmes in partnership with Beit Al Khair Society. Sourced from the natural underground springs of Dibba and bottled locally under the Emirates Quality Mark (EQM), Ourwatr reflects the strength and credibility of the UAE’s SME ecosystem, transforming everyday hydration into sustained community support.

Through this collaboration, Keeta reinforces its commitment to supporting UAE-based SMEs initiatives that advance sustainability and community development. Keeta’s involvement provides crucial resources that enable Ourwatr to significantly expand its reach and accessibility. By aligning with a locally rooted platform like Ourwatr, Keeta contributes to scaling this impactful initiative responsibly, ensuring it maintains its community-first focus while reaching a broader audience. This collaboration reflects how platforms operating in the UAE can align their growth with broader social and environmental priorities, while actively supporting local businesses. Keeta’s support is instrumental in allowing Ourwatr to distribute its free mineral water more widely and enhance its community programs.
Commenting on the initiative, Lucas Xie, General Manager, Keeta UAE, said: “At Keeta, we see our mission as more than a platform; we are part of the communities we operate in. Partnering with Ourwatr allows us to support a homegrown initiative that embeds contribution into its everyday operations. By providing essential support, we are helping to expand Ourwatr’s access and reach, thereby playing a responsible role in strengthening the UAE’s SME ecosystem and fostering community-focused initiatives practically and sustainably.”
Abhinav Murali, Co-Founder of Ourwatr, said: “Ourwatr was founded on a simple conviction: giving back is not an initiative for us; it is built into every bottle we distribute. Our collaboration with Keeta enables us to scale this impact responsibly, reaching more people while ensuring that community contribution remains at the heart of our model. Growth means very little to us unless it strengthens the communities we operate in and leaves a positive mark beyond the product itself.”
With distribution planned across key neighborhoods in Dubai and the potential for broader expansion, the initiative is designed to scale thoughtfully while remaining firmly anchored in its founding principle: serving the UAE community through hydration with purpose. This initiative has been approved by the Islamic Affairs and Charitable Activities Department (IACAD) under permit number PRHCE- 004959682
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