Hospitality
Happy employees translate to happy customers
Exclusive interview with Yunib Siddiqui, Group CEO and proprietor of Jones the Grocer
Congratulations on the Heathrow opening, how does this milestone impact your business, and what can travelers expect at this new location?
Thank you! The opening of Jones the Grocer at Heathrow is a significant milestone because it is our first store in Europe. It certainly demonstrates that our wonderful brand, in its various formats, can successfully scale alongside entrenched players in the West. At over 550sqm, this is our largest full-service restaurant at an airport and features an open kitchen with a live grill, a traditional pizza oven and a stylish bar serving fine wines and cocktails. Many dishes, familiar and loved by our customers in the Middle East, are served at London Heathrow. For those on the go there is also a ‘grab and go’ with freshly made pastries, sandwiches, toasties, salads, wraps, and a selection of beverages and exceptional coffee. This dual offering ensures a gourmet experience for every traveler, whether they have time to sit and dine or need something quick and delicious before they fly away.
Can you share some key insights into your global franchising strategy and the challenges and opportunities you’ve encountered along the way?
The first and most important thing is to work with a partner who is a) passionate about food and b) consistently wants to deliver the most memorable experience. These two points underpin our strategy. Concurrently we look at financial capacity, access to locations and a strong team which can operate our franchise system. In my experience everything must work in tandem to deliver mutual success. Our biggest challenge is always the supply chain. We need to make sure every ingredient we specify is available and if not, then test recipes with substitute ingredients to ensure consistency. In terms of opportunities – well, there are so many given we’ve only just begun to venture outside the Middle East!
What innovative concepts and strategies have you implemented at Jones the Grocer that have helped propel the brand to new heights in the culinary world?
We’ve introduced several concepts that set us apart. The first one is this idea that a gourmet grocery can be successfully and meaningfully combined with casual dining. Then we took this one step further by designing our stores where food is theater. Whether it’s a walk-in cheese room, someone slicing meats, a barista pouring a flat white, a chef cooking on an open flame, it’s all open and visible to the customer. Many of our stores are designed to host cooking classes and some even hold live music events. We often use our fabulous retail products as ingredients on our menu, and this is a key objective now and going forward.
We’ve also embraced technology to enhance the customer experience, with initiatives like our online store and loyalty programs. Sustainability is another key focus; we’ve implemented eco-friendly practices across our operations, from sourcing locally produced ingredients to reducing plastic use. These strategies align with our values of quality, community, and sustainability.
From your perspective, what are the latest trends in the gourmet food and beverage sector?
We’re seeing a growing demand for transparency in sourcing and sustainability in the gourmet food and beverage sector. Customers are more conscious about where their food comes from and how it’s produced. There is also a trend towards experiential dining, where the focus is on creating memorable experiences rather than just serving food, which as I mentioned earlier has always been part of the Jones concept. Additionally, the integration of technology, such as AI and data analytics, is playing a significant role in personalizing customer experiences and optimizing operations. Finally, health and wellness continue to be a major trend, with an increased demand for organic, plant-based, and allergen-free options.
August is the month of happiness, so how does Jones the Grocer create an environment that promotes happiness and satisfaction for its customers and staff?
At Jones the Grocer, we believe happiness comes from a sense of community and belonging. For our customers, we create a welcoming and vibrant atmosphere in our stores, where they can enjoy high-quality food and connect with others. We regularly host events and workshops that bring people together and foster a sense of joy and camaraderie. For our staff, we prioritize a positive and supportive work environment. We invest in their professional growth and well-being, providing opportunities for training, development, and team building. Happy employees translate to happy customers, and that’s a key part of our philosophy.
As someone deeply passionate about gourmet food, how do your personal culinary interests and experiences influence the offerings at Jones the Grocer?
My passion for gourmet food is deeply intertwined with the vision for Jones the Grocer. I often travel to explore food, and am constantly exploring new culinary trends and ingredients, which helps to keep our menu innovative and exciting. I also enjoy cooking, which gives me a deeper understanding of technique and flavour. I like simple food, nothing too fussy. I like the dish and its ingredients to sing on the plate. This passion is also reflected in our commitment to sourcing the finest ingredients and supporting artisanal producers.
Hospitality
Archi Unveils Next Phase of USD 770 Million Grand Avenue Development in Tbilisi
Archi, Georgia’s leading real estate developer, has unveiled the next phase of Archi Grand Avenue, a GEL 2 billion development in Tbilisi, equivalent to approximately USD 770 million. The new phase introduces a five-star Hilton hotel, Wyndham Residences and an international team of architects, designers and commercial development specialists.
The milestone was announced at a presentation held at the development on 8 October, attended by the Prime Minister of Georgia, members of the Georgian Government, international partners, media and Archi residents. A symbolic signing ceremony and the placement of a time capsule marked the start of the next stage.
Spanning 21 hectares, Archi Grand Avenue is planned as an integrated urban district combining residential, hospitality, commercial and public spaces. Fifteen hectares will be dedicated to recreation, with parks and landscaped areas, cycling paths, a skatepark, an urban amphitheatre and dedicated spaces for children.
The master plan also includes restaurants, entertainment venues, a school and kindergarten, as well as a padel centre, football and basketball courts, a 3,200-square-metre gym and a spa. A planned underground tunnel will provide a direct connection to Tsereteli Avenue.
“Archi Grand Avenue is the new heart of the city – a place where Tbilisi’s historical heritage meets the possibilities of modern living. Together with our international partners, our goal is to develop residential, hospitality, commercial, and public spaces as part of one integrated environment. We aim to create a district that brings new opportunities to the city and becomes an exceptional place for people to live, work, and relax,” said Ilia Tsulaia, Founder and Chairman of Archi.
A central element of the development is the adaptive reuse of Tbilisi’s former railway carriage factory. Its industrial heritage will be preserved while the site is transformed into a destination for dining, coworking, retail, technology and entertainment.
London-based architecture studio Benoy is leading the factory’s transformation, supported by Alkaş & Han Spaces. Chapman Taylor’s Madrid studio is developing the Grand Avenue master plan and the architecture of the Hilton hotel. Australian studio OCULUS is contributing to the master plan and landscape design under landscape designer Bob Earl, while Wei Yap Architecture is developing the wider architectural concept.
“Through this partnership, Wyndham will bring its global experience, world-class hospitality standards and expertise to create an exceptional living experience. We believe that together with Archi, we are creating something truly special, a new centre of attraction that will set new standards for branded residences in Georgia,” said David Gesto, Director of Franchise Operations, Wyndham Hotels & Resorts, EMEA.
The project comes as Georgia strengthens its appeal to international buyers, supported by its strategic location between Europe and Asia, free-trade agreements with markets including the UAE, and strong recent economic growth. More than one in four Archi buyers is already international, reflecting growing overseas interest in the country’s property market.
For GCC buyers familiar with internationally branded residences and mixed-use destinations, Archi Grand Avenue brings together hospitality, lifestyle infrastructure and residential ownership within one master-planned district. The project also offers access to a city that is increasingly attracting international residents and investors.
The next project milestone will be Archi Grand Avenue’s Big Discount Day on 24 October 2026. For one day only, registered buyers will be able to purchase selected apartments at special event prices. The previous Big Discount Day generated sales of 644 apartments, and Archi reports that prices within the project have since increased by 27–28 per cent.
Hospitality
Mango Jam Studios and The SMC Group Forge Strategic Partnership to Connect Middle Eastern Brands with Global Music and Entertainment Talent
Mango Jam Studios, an established audio post-production house in the Middle East, has entered into a strategic partnership with The SMC Group to expand access to international music, artists, celebrity talent and entertainment rights for brands, agencies and creative teams across the region.
Established in 2012, Mango Jam Studios has built a strong presence within the region’s advertising and creative landscape, delivering award-winning work for brands including Coca-Cola, Colgate, Mobily, P&G, IKEA and e&. Its core expertise spans bespoke music composition, voice recording, brand sonic development and sound design, alongside music licensing and artist collaborations for brand communication projects.
The partnership builds on an existing relationship between Mango Jam and The SMC Group, bringing together Mango Jam’s understanding of the Middle Eastern advertising and creative landscape with The SMC Group’s international network across music licensing, entertainment rights, artists and celebrity talent.
For brands and agencies, the collaboration provides a more direct and efficient route to global entertainment opportunities, from internationally recognised music and artists to celebrity talent, image and likeness rights and bespoke entertainment partnerships.
“The Middle East has a fast-moving advertising industry, and our clients increasingly want access to talent and music that can help them create stronger connections with their audiences,” said Wilbur D’Costa, Executive Producer, Mango Jam Studios. “The SMC Group’s reach and understanding of the international entertainment industry makes them an ideal collaborator for us. By bringing their global network together with our regional relationships and creative expertise, we can offer our clients a much wider range of solutions while continuing to understand the cultural and creative nuances of the market.”
The SMC Group, which has operated internationally since 1999, brings experience across celebrity procurement, artist partnerships, music licensing, image and likeness rights and entertainment-led brand campaigns. Through the partnership, its global infrastructure becomes more accessible to agencies, production companies and brands operating across the Middle East.
“For us, this partnership is about making our existing global access significantly more available to the Middle East,” said Maurice Hamilton, Global CEO, The SMC Group. “Mango Jam understands the region, its creative landscape and the way agencies and brands operate. We bring the international layer, including access to global music, artists, celebrities and entertainment rights. Together, we can create a much more straightforward route for clients looking to access the global entertainment industry.”
The partnership will enable clients to approach a broader range of entertainment briefs through a streamlined process, with support across music licensing, artist and celebrity procurement, usage rights, territories, platforms, duration and commercial terms.
Mango Jam’s regional client relationships and creative capabilities, combined with The SMC Group’s international talent and rights network, will also enable campaigns to extend beyond geographical boundaries while remaining grounded in the needs of the Middle Eastern market.
“Our ambition is to build a collaboration that is known for being thoughtful about both client and artist needs, while working efficiently within time and budget considerations,” added D’Costa. “Over time, we want to become a go-to partner for brands and agencies when it comes to artist and celebrity management for brand communication.”
Hamilton added: “When an agency or brand in the Middle East thinks about music licensing, celebrity talent, artists or entertainment rights, we want The SMC Group and Mango Jam to be among the first calls they make. Together, we are building a single access point connecting brands and agencies in the region with global music, talent and entertainment opportunities.”
The partnership marks a step towards making global music, talent and entertainment rights more accessible to the Middle Eastern advertising and creative industry, combining regional market knowledge with international access and rights expertise.
Hospitality
AL HABTOOR GRAND RESORT, AUTOGRAPH COLLECTION APPOINTS CHRISTOPHE DELABARRE AS HOTEL MANAGER
Al Habtoor Grand Resort, Autograph Collection has announced the appointment of Christophe Delabarre as Hotel Manager, strengthening the resort’s senior leadership team as it enters its next phase of growth.
With more than 20 years of international hospitality experience, Christophe has held key leadership positions with globally recognised brands including IHG, Marriott, Hilton, Mandarin Oriental and Disneyland Paris. His career spans Europe, Asia and the Middle East, bringing a broad international perspective shaped by diverse hospitality markets and operating environments.
Throughout his career, Christophe has built a strong track record in driving operational performance, developing successful restaurant and guest experience concepts, and building high-performing teams. His combination of international expertise and hands-on operational leadership will support the continued evolution of Al Habtoor Grand Resort.
In his new role, Christophe will oversee the resort’s day-to-day operations and strategic enhancements, with a focus on strengthening Rooms and Food & Beverage performance, identifying new revenue opportunities and further enhancing the guest journey. He will also play an important role in developing the resort’s talent and fostering a collaborative, performance-driven team culture.
Christophe brings a wealth of international experience and a strong understanding of what it takes to operate successfully across diverse hospitality markets,” said Khalid Saeed, General Manager, Al Habtoor Grand Resort, Autograph Collection. “His operational expertise, commercial mindset and ability to inspire teams make him a valuable addition to our leadership. We are delighted to welcome Christophe and look forward to working together as we continue to strengthen the resort’s positioning and future growth.”
Commenting on his appointment, Christophe Delabarre, Hotel Manager, Al Habtoor Grand Resort, Autograph Collection, said: “I am delighted to join Al Habtoor Grand Resort and become part of such an experienced team. I look forward to building on the resort’s strong foundations, bringing fresh perspectives and inspiration gathered throughout my career. I am excited to contribute new ideas that enhance our operations, elevate the guest journey, and create memorable Autograph Moments that are unique to this destination. I look forward to working closely with the team, contributing to the resort’s ongoing development success.”
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