Hospitality
Happy employees translate to happy customers

Exclusive interview with Yunib Siddiqui, Group CEO and proprietor of Jones the Grocer
Congratulations on the Heathrow opening, how does this milestone impact your business, and what can travelers expect at this new location?
Thank you! The opening of Jones the Grocer at Heathrow is a significant milestone because it is our first store in Europe. It certainly demonstrates that our wonderful brand, in its various formats, can successfully scale alongside entrenched players in the West. At over 550sqm, this is our largest full-service restaurant at an airport and features an open kitchen with a live grill, a traditional pizza oven and a stylish bar serving fine wines and cocktails. Many dishes, familiar and loved by our customers in the Middle East, are served at London Heathrow. For those on the go there is also a ‘grab and go’ with freshly made pastries, sandwiches, toasties, salads, wraps, and a selection of beverages and exceptional coffee. This dual offering ensures a gourmet experience for every traveler, whether they have time to sit and dine or need something quick and delicious before they fly away.
Can you share some key insights into your global franchising strategy and the challenges and opportunities you’ve encountered along the way?
The first and most important thing is to work with a partner who is a) passionate about food and b) consistently wants to deliver the most memorable experience. These two points underpin our strategy. Concurrently we look at financial capacity, access to locations and a strong team which can operate our franchise system. In my experience everything must work in tandem to deliver mutual success. Our biggest challenge is always the supply chain. We need to make sure every ingredient we specify is available and if not, then test recipes with substitute ingredients to ensure consistency. In terms of opportunities – well, there are so many given we’ve only just begun to venture outside the Middle East!
What innovative concepts and strategies have you implemented at Jones the Grocer that have helped propel the brand to new heights in the culinary world?
We’ve introduced several concepts that set us apart. The first one is this idea that a gourmet grocery can be successfully and meaningfully combined with casual dining. Then we took this one step further by designing our stores where food is theater. Whether it’s a walk-in cheese room, someone slicing meats, a barista pouring a flat white, a chef cooking on an open flame, it’s all open and visible to the customer. Many of our stores are designed to host cooking classes and some even hold live music events. We often use our fabulous retail products as ingredients on our menu, and this is a key objective now and going forward.
We’ve also embraced technology to enhance the customer experience, with initiatives like our online store and loyalty programs. Sustainability is another key focus; we’ve implemented eco-friendly practices across our operations, from sourcing locally produced ingredients to reducing plastic use. These strategies align with our values of quality, community, and sustainability.
From your perspective, what are the latest trends in the gourmet food and beverage sector?
We’re seeing a growing demand for transparency in sourcing and sustainability in the gourmet food and beverage sector. Customers are more conscious about where their food comes from and how it’s produced. There is also a trend towards experiential dining, where the focus is on creating memorable experiences rather than just serving food, which as I mentioned earlier has always been part of the Jones concept. Additionally, the integration of technology, such as AI and data analytics, is playing a significant role in personalizing customer experiences and optimizing operations. Finally, health and wellness continue to be a major trend, with an increased demand for organic, plant-based, and allergen-free options.
August is the month of happiness, so how does Jones the Grocer create an environment that promotes happiness and satisfaction for its customers and staff?
At Jones the Grocer, we believe happiness comes from a sense of community and belonging. For our customers, we create a welcoming and vibrant atmosphere in our stores, where they can enjoy high-quality food and connect with others. We regularly host events and workshops that bring people together and foster a sense of joy and camaraderie. For our staff, we prioritize a positive and supportive work environment. We invest in their professional growth and well-being, providing opportunities for training, development, and team building. Happy employees translate to happy customers, and that’s a key part of our philosophy.
As someone deeply passionate about gourmet food, how do your personal culinary interests and experiences influence the offerings at Jones the Grocer?
My passion for gourmet food is deeply intertwined with the vision for Jones the Grocer. I often travel to explore food, and am constantly exploring new culinary trends and ingredients, which helps to keep our menu innovative and exciting. I also enjoy cooking, which gives me a deeper understanding of technique and flavour. I like simple food, nothing too fussy. I like the dish and its ingredients to sing on the plate. This passion is also reflected in our commitment to sourcing the finest ingredients and supporting artisanal producers.
Hospitality
Arabian Travel Market 2025’s Travel Tech Exhibitors Increase 25% Year-On-Year as Value of Global Travel Technology Market Hits $10.7 Billion

With the global travel technology market currently valued at $10.7 billion, leaders and innovators from around the world are preparing to steer the future of the tourism industry at the 32nd edition of Arabian Travel Market (ATM), which will take place at Dubai World Trade Centre (DWTC) from 28 April to 1 May 2025.
ATM 2025’s extensive conference programme and exhibition reflect this year’s theme, ‘Global Travel: Developing Tomorrow’s Tourism Through Enhanced Connectivity’. With Travel Tech exhibitors experiencing year-on-year growth of 25% and the segment’s exhibition space expanding by 22%, this year’s event will explore how technology is transforming the tourism sector, presenting new growth opportunities for enterprising start-ups and established multinationals alike.
The Future Stage at ATM 2025 will host a range of expert speakers, who will explore how advances in fields such as analytics and machine learning, workplace collaboration, blockchain, next-gen mobility and augmented reality are driving our sector forward. This year’s event represents an unparalleled opportunity for exhibitors to showcase their innovations in front of an international audience of senior decision-makers and purchase influencers.
Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “ATM Travel Tech draws together the best and brightest from across our industry, creating an unrivalled forum for discovery, debate and deal-making. Now more than ever, opportunities related to connectivity and integration are at the forefront of our minds, and they will take centre stage at ATM 2025.”
According to IMARC Group, the global market for travel technology is on course to hit $18.6 billion in the next eight years, with a compound annual growth rate (CAGR) of 6.05% predicted during the period 2025-33. ATM 2025’s Future Stage will host a range of presentations designed to highlight opportunities within this exciting and lucrative space. This year’s sessions will feature topics such as: ‘Generational Trends Influencing Hyper-personalisation in Luxury’; ‘Travel Technology: Get Ahead or Get Left Behind’; ‘AI: Everywhere All At Once’; and ‘Data-Driven Travel: The Next Frontier of Destination Transformations’, among others.
Tourism has consistently been an early adopter of emerging technologies, and digitalisation continues to drive seamless, frictionless travel. Looking ahead, the development of smart travel facilitation, smart destinations and new employment opportunities is set to contribute to economic, social and environmental sustainability across our sector.
While the Middle East and Africa’s (MEA) travel tech market is facing stiff competition from Asia-Pacific nations, countries like the UAE and Saudi Arabia are responding effectively to increased demand from tech-savvy consumers, leveraging the latest innovations to enhance their appeal as global travel destinations.
“I can’t think of a better host city for ATM Travel Tech than Dubai, which continues to raise aspirations both regionally and globally with its commitment to the Smart Dubai strategy,” said Curtis. “Smart travel, transport, artificial intelligence (AI) and urban planning initiatives are driving increased innovation and connectivity across the emirate, making it the ideal meeting point for leaders and disruptors from other markets.”
Smart technologies, mobile applications, contactless solutions and similar cutting-edge innovations will be on show at ATM 2025’s Travel Tech exhibition, which will showcase a dynamic lineup of new and returning exhibitors including Amadeus, Huawei, Sabre, Expedia, Travelport, Dida Travel, Hotelbeds, WebBeds and Moonline Travel, among others.
ATM 2025 will bring together professionals and industry leaders from the leisure, luxury, travel tech, corporate, and meetings, incentives, conferences and exhibitions (MICE) travel sectors, providing a platform for networking, knowledge sharing and business opportunities. In addition to the exhibition, international and regional experts will take to ATM’s Global, Future and brand-new Business Events stages throughout the event to deliver an extensive conference programme.
Held in conjunction with Dubai World Trade Centre, ATM 2025’s strategic partners include Dubai’s Department of Economy and Tourism (DET), Destination Partner; Emirates, Official Airline Partner; IHG Hotels & Resorts, Official Hotel Partner; and Al Rais Travel, Official DMC Partner.
Hospitality
Designing destinations – How STORY Hospitality Weaves Culture, Comfort, and Convenience into its Sublime Spaces

By Victor Abou-Ghanem, CEO, STORY Hospitality
More than just places to stay, STORY Hospitality’s hotels are immersive experiences. By blending cultural authenticity with contemporary luxury, the brand creates spaces that inspire, delight, and stand the test of time.
Great hospitality design transcends aesthetics. It’s about creating spaces that shape experiences. Whether it’s an awe-inspiring lobby, a room that tells a story with every detail, or a restaurant that transports guests, the best hotels masterfully blend beauty with belonging.
A challenging balance to strike, yet STORY Hospitality does it exquisitely.
With a luxury hotel portfolio that spans the Middle East, North Africa, and the Indian Ocean, the Abu Dhabi-based brand (the hospitality arm of Abu Dhabi Capital Group) takes a deeply considered approach to design. Each property is a poetic reflection of its surroundings and heritage, making way for cultural authenticity to flow throughout the guest experience.
And while the vision is robust, the challenge lies in execution, often bringing larger-than-life concepts to realisation while ensuring it all remains functional, timeless, and sustainable.
Striking the right balance between form and function
Luxury and comfort are central to STORY Hospitality’s approach, but designing a hotel is never just about looks. Each design decision must also serve the overall guest journey.
“Functionality is critical,” says CEO Victor Abou-Ghanem.
“Guests should feel at ease in our spaces. But we also understand the impact of aesthetics – sometimes, bending practical rules to captivate the eyes and heart is worth it.”
That means prioritising practicality where it matters most – ergonomic seating, intuitive room layouts, and seamless workspace integration – while allowing for creative expression to tell a broader story. Statement pieces that become social media moments are encouraged, while high-touch surfaces, like corridor walls, are designed with durability in mind.
A story in every space
What sets STORY Hospitality apart is its ability to craft a distinct narrative for each property. Instead of rolling out a standardised design template, the brand takes inspiration from the local culture and history of each destination.
One standout example is STORY Rabat, designed by the renowned Studio MHNA. The hotel pays tribute to Zyriab, the 9th-century visionary who redefined art, music, and culture.
The design blends Moroccan soul with European sophistication, featuring intricate hand-carved details, majestic courtyards, and the warm and inviting glow of traditional lanterns. In the guest rooms, Sabra (vegetable silk derived from aloe vera cacti), a shimmering fibre used in Moroccan garments, adds a rich textural layer to the décor.
This is just one of several examples, where STORY Hospitality delves into the details of local culture and proudly shines a spotlight on them through each property’s design.
Turning concept into creation
A strong concept is only the beginning. Turning a design vision into a functioning hotel, on time and within budget, is one of the loftiest challenges in the industry.
“Execution is always the hardest part,” CEO Victor admits.
“Hospitality projects involve multiple stakeholders, and time is always a factor. Delays cost money, so we have to deliver quality without compromising deadlines.”
Sustainability is another indispensable consideration. All STORY properties hold Green Key certification, an internationally recognised mark of eco-conscious hospitality. From energy-efficient lighting and smart building systems to low-flow water fixtures and locally sourced materials, sustainability is woven into each property’s design philosophy.
Balancing trends with timeless design
Hotels must remain relevant for years, even decades, after they open.
STORY Hospitality approaches this challenge by ensuring that core design elements are timeless, while allowing for flexibility in how spaces are activated. “Sometimes, it’s not about changing the physical space but about how you curate it,” Victor notes. “A conference corridor can feel entirely different depending on how a coffee break is set up. Lighting can completely transform a spa – or any space’s – ambience. These details keep a space feeling fresh.”
Going beyond a place to stay
STORY Hospitality believes that hotels go beyond just places to stay, they’re part of a journey. Whether a guest is travelling for business, relaxation, or adventure, the hotel experience should complement and enhance their trip, shaping their memories along the way.
“We’re in the business of crafting experiences. Travellers don’t just want a bed for the night, they want a connection to the destination. Our role is to be part of that story.”, Victor concludes.
What does the future of hospitality design look like?
As the industry evolves, STORY Hospitality is keeping an eye on emerging trends that align with its brand values. Smart and contactless technology, AI-enabled personalisation, and carbon-neutral hotel initiatives are all on the horizon.
By embracing innovation while staying true to its commitment to cultural authenticity, guest comfort, and sustainability, STORY Hospitality is proving that great design isn’t just about how a hotel looks – it’s about how it makes people feel.
Hospitality
Let the Ingredients Do the Work—We Are Just Cooks

Exclusive Interview with Joey, Culinary Director at Foodie Holdings
You’ve worked in Michelin-starred and rosette-awarded kitchens in London. How has that shaped your approach to fine dining in Dubai’s dynamic food scene?
Coming from the world of Michelin-starred restaurants to catering is a completely different challenge—there’s no direct comparison. I wanted to push myself in a new environment, learn different operational skills, and work across a wide range of demographics and themes. Joining Foodie Holdings was an exciting opportunity because the company already had a strong reputation in the catering world. I was able to take my fine dining background and adapt it to the diverse environments we work in. It’s an exhilarating process—I’m constantly creating new dishes and evolving ideas every day.
You redesign Dish’s menu every year. How do you stay ahead of global culinary trends, and what inspires your creativity?
I’m always exploring—whether it’s traveling, dining out, or scrolling through Instagram and TikTok (even my son keeps me updated on trends). I constantly take photos of dishes that inspire me and log flavors throughout the year. When it comes time to refresh the menu, my team and I analyze the balance of flavors, the visual impact of the dishes, and how we can execute them at the highest level. It’s about blending creativity with flawless execution to deliver an unforgettable experience for our clients.
What’s one culinary trend you’re excited about right now, and how are you incorporating it into your menus?
I love revisiting classic dishes and bringing them into the modern world. Some timeless flavors deserve a fresh perspective. Take tiramisu—it’s a traditional Italian dessert that has made a big comeback. I reimagined it as a Tiramisu Cannoli canapé—fun, exciting, packed with bold flavors, and visually stunning. It’s all about respecting the classics while giving them a new life.
When creating a bespoke menu for an event, how do you balance client expectations with your own creative vision?
It all starts with understanding the client’s vision. I gather as much detail as possible—mood boards, cuisine preferences, colors, even plating styles. Then, I research modern techniques and presentation ideas while considering the operational side. I keep an open mind and work collaboratively with clients to bring their vision to life, guiding them through the process while ensuring the dishes are both visually striking and full of flavor.
What are the unique challenges of catering for large-scale events compared to traditional restaurant service, and how do you manage them?
In a restaurant, service is staggered throughout the day—breakfast, lunch, and dinner—allowing chefs more time to focus on each dish. Catering is completely different. We have to create stunning plates with intense flavors at scale, in a short time frame. My approach is to build maximum flavor into the mise en place stage, so when it comes to execution at the event, the process is smooth, efficient, and delivers the same level of quality as a plated restaurant dish.
As Ramadan approaches, how do you approach crafting special menus that reflect the spirit of the season while adding your own creative touch?
For Ramadan, I honor Arabic flavors and classic dishes but always with a creative twist. I also draw inspiration from across the Middle East—incorporating Moroccan, Turkish, and even Serbian flavors. Each region has its own unique spices and techniques, and blending them into classic Arabic dishes creates something fresh and memorable. It’s about celebrating tradition while adding an unexpected flair.
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