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Hospitality

Happy employees translate to happy customers

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Exclusive interview with Yunib Siddiqui, Group CEO and proprietor of Jones the Grocer

Congratulations on the Heathrow opening, how does this milestone impact your business, and what can travelers expect at this new location?

Thank you! The opening of Jones the Grocer at Heathrow is a significant milestone because it is our first store in Europe. It certainly demonstrates that our wonderful brand, in its various formats, can successfully scale alongside entrenched players in the West.  At over 550sqm, this is our largest full-service restaurant at an airport and features an open kitchen with a live grill, a traditional pizza oven and a stylish bar serving fine wines and cocktails. Many dishes, familiar and loved by our customers in the Middle East, are served at London Heathrow. For those on the go there is also a ‘grab and go’ with freshly made pastries, sandwiches, toasties, salads, wraps, and a selection of beverages and exceptional coffee. This dual offering ensures a gourmet experience for every traveler, whether they have time to sit and dine or need something quick and delicious before they fly away.

Can you share some key insights into your global franchising strategy and the challenges and opportunities you’ve encountered along the way?

The first and most important thing is to work with a partner who is a) passionate about food and b) consistently wants to deliver the most memorable experience. These two points underpin our strategy. Concurrently we look at financial capacity, access to locations and a strong team which can operate our franchise system. In my experience everything must work in tandem to deliver mutual success. Our biggest challenge is always the supply chain. We need to make sure every ingredient we specify is available and if not, then test recipes with substitute ingredients to ensure consistency. In terms of opportunities – well, there are so many given we’ve only just begun to venture outside the Middle East!

What innovative concepts and strategies have you implemented at Jones the Grocer that have helped propel the brand to new heights in the culinary world?

We’ve introduced several concepts that set us apart. The first one is this idea that a gourmet grocery can be successfully and meaningfully combined with casual dining. Then we took this one step further by designing our stores where food is theater. Whether it’s a walk-in cheese room, someone slicing meats, a barista pouring a flat white, a chef cooking on an open flame, it’s all open and visible to the customer. Many of our stores are designed to host cooking classes and some even hold live music events. We often use our fabulous retail products as ingredients on our menu, and this is a key objective now and going forward.

We’ve also embraced technology to enhance the customer experience, with initiatives like our online store and loyalty programs. Sustainability is another key focus; we’ve implemented eco-friendly practices across our operations, from sourcing locally produced ingredients to reducing plastic use. These strategies align with our values of quality, community, and sustainability.

From your perspective, what are the latest trends in the gourmet food and beverage sector?

We’re seeing a growing demand for transparency in sourcing and sustainability in the gourmet food and beverage sector. Customers are more conscious about where their food comes from and how it’s produced. There is also a trend towards experiential dining, where the focus is on creating memorable experiences rather than just serving food, which as I mentioned earlier has always been part of the Jones concept.  Additionally, the integration of technology, such as AI and data analytics, is playing a significant role in personalizing customer experiences and optimizing operations. Finally, health and wellness continue to be a major trend, with an increased demand for organic, plant-based, and allergen-free options.

August is the month of happiness, so how does Jones the Grocer create an environment that promotes happiness and satisfaction for its customers and staff?

At Jones the Grocer, we believe happiness comes from a sense of community and belonging. For our customers, we create a welcoming and vibrant atmosphere in our stores, where they can enjoy high-quality food and connect with others. We regularly host events and workshops that bring people together and foster a sense of joy and camaraderie. For our staff, we prioritize a positive and supportive work environment. We invest in their professional growth and well-being, providing opportunities for training, development, and team building. Happy employees translate to happy customers, and that’s a key part of our philosophy.

As someone deeply passionate about gourmet food, how do your personal culinary interests and experiences influence the offerings at Jones the Grocer?

My passion for gourmet food is deeply intertwined with the vision for Jones the Grocer. I often travel to explore food, and am constantly exploring new culinary trends and ingredients, which helps to keep our menu innovative and exciting.  I also enjoy cooking, which gives me a deeper understanding of technique and flavour. I like simple food, nothing too fussy. I like the dish and its ingredients to sing on the plate. This passion is also reflected in our commitment to sourcing the finest ingredients and supporting artisanal producers.

Hospitality

Lavoya Restaurant Group expands its culinary portfolio in the GCC through the acquisition of Em Sherif Deli in UAE

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Lavoya

Lavoya Restaurant Group has announced its acquisition of Em Sherif Deli franchise in the GCC, marking a significant step in the group’s strategic expansion within the culinary landscape. The partnership emphasizes Lavoya’s commitment to diversifying its portfolio and enhancing its presence in casual dining sector.

Em Sherif Deli, known for its authentic Mediterranean flavors and innovative deli offerings, has quickly gained recognition since its launch. With its flagship location in downtown Beirut, Em Sherif Deli respresents the rich culinary heritage of Lebanon while appealing to a modern audience.

Walid Hajj, Co-Founder and CEO of Lavoya, said: “This move represents a significant milestone for Lavoya. By integrating Em Sherif Deli into our portfolio, we are not only expanding our culinary offerings, but also reinforcing our dedication to fostering exceptional dining experiences. Em Sherif Deli’s commitment to quality and authenticity aligns perfectly with our vision for growth.”

Dani Chaccour, CEO of Em Sherif, said: “We are excited to be working with Lavoya to develop Em Sherif Deli in a market that we strongly believe in and have great plans for.  Lavoya’s track record will in no doubt help us grow the footprint of this young, hip and new age brand.  We look forward to our launch in the UAE soon”

As part of this collaboration, Lavoya plans to open multiple new locations for Em Sherif Deli in key locations across the UAE, further solidifying its position as a leader in the culinary sector. This move aligns with the UAE’s vision, which aims to promote economic diversification, grow the tourism and hospitality sectors, and solidify the country’s reputation as a premier dining destination.

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Hospitality

Chic, cozy, and classy boutique accommodation

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Exclusive interview with Houssam Mansour, General Manager, FORM Hotel

What is the concept behind Design Hotels? Who is FORM Hotel?

Design Hotels is a hand-picked collection of boutique and design-driven luxury hotels across the globe.  FORM Hotel, a member of Marriott Bonvoy under the premium brand, boasts a remarkable portfolio of over 350 exquisitely designed hotels spanning the globe. More than a collection of hotels, the company is a collection of stories. Each property reflects the ideas of a visionary hotelier, an “Original,” someone with a passion for genuine hospitality, cultural authenticity, thought-provoking design, and architecture.

What are the policies that you have put in place that have made a big difference? What are the achievements you are most proud of?

Within a short period of time, FORM Hotel has succeeded in positioning and increasing visibility as a leading 4-star boutique hotel within Marriott in the Al Jaddaf area. FORM hotel has been carefully crafted as a design hotel and conceptualized as a boutique hotel, we have been able to increase the number of guests and retain customer retention through direct bookings at a high percentage.

Who is the General Manager of FORM Hotel, and can you share some insights you’re your background and contributions to the hotel’s success?

I am a seasoned 48-year-old Lebanese hotelier with over 25 years of experience in the Middle East and Africa. I began my career at 21 as a management trainee at Forte Grand in Abu Dhabi, now known as Le Royal Meridien Abu Dhabi.

Over the past two and a half decades, I have worked in diverse regions, including Bahrain, Tunisia, the Maldives, Egypt, Turkey, and the UAE, with major international chains like Le Royal Meridien, Hilton Hotels, and Marriott.

Last month, I marked the third anniversary of my journey with FORM Hotel, which has been a pinnacle of my career. I am deeply grateful for the support of the owners, whose commitment and care have been crucial to our success. Together with an exceptional, handpicked team, we have positioned FORM Hotel as the premier choice for chic, cozy, and classy boutique accommodations in the area. It has become a preferred destination for both Marriott members and VIP visitors. Here’s to many more years of continued successand excellence.

Why will guests choose to stay at FORM Hotel?

FORM Hotel Dubai offers a sublimely designed, boutique experience with seamless check-in and personalized touches to your stay. Guests enjoy personal parking spaces with direct, private access to rooms while all guest rooms feature acoustically sensitive windows offering stunning views over the Culture Village and the Creek.

This seamlessness extends through the boutique property with a carefully curated design experience by Paris-based Architecture Studio that is paired with a sense of continuousness and openness.  

A hop away from Dubai’s sights and sounds yet far enough to escape the bustle of urban life, guests can expect the best of two worlds at the property’s strategic location in Al Jaddaf.

How does Marriott Bonvoy’s affiliation and its focus on providing a premium brand experience within the luxury segment benefit its guests?

FORM Hotel, being part of Marriott Bonvoy under the premium brand, attracts many members throughout the year, particularly Elite Ambassadors and Elite Titanium members. These members earn 10 points for every $1 spent and enjoy numerous benefits, including late checkout, complimentary breakfast, and room upgrades. Additionally, we’ve observed that many Marriott Bonvoy members return to FORM Hotel for the personalized service, coziness, comfort, and enhanced privacy measures.

Can you tell us about the Al Jaddaf area? 

Al Jaddaf is still in its development phase, with numerous upcoming projects and ambitious plans aimed at further enhancing the area. It boasts an impressive array of hotels and residential buildings, making it a vibrant and bustling hub for accommodation and housing. This cultural village is well-connected to tourist attractions and entertainment venues such as Festival City and Old Dubai. Architectural practice URB has unveiled its plans to develop the world’s largest Urban Tech District along the Al Jaddaf Creekside in Dubai. Al Jaddaf’s vision of sustainable practices with the project’s plans to use a host of ‘green’ programs and practices to achieve net-zero carbon goals. 

The biggest development in the future of Al Jaddaf is the construction of UAE’s very first sustainable building and a fully solar-powered Dubai Electricity and Water Authority (DEWA) headquarters. Located in Al Jaddaf, you’ll find the renowned Al Jalila Children’s Specialty Hospital, the vibrant hub of visual arts at Al Jaddaf, and the prestigious Mohammed Bin Rashid Library, the largest library in Dubai. Al Jaddaf, a vibrant location in Dubai, offers a rich blend of cultural attractions such as Dubai Culture Village, Zabeel Stadium, Dubai Creek, the Floating Bridge, Dhow Wharfage, and Al Jaddaf Waterfront Sculpture Park, along with a range of luxurious hotels and resorts.

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Hospitality

Hospitality runs through my veins

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Vasilchuki

Exclusive Interview with: Artemiy Vasilchuk – CEO, Vasilchuki Restaurant Group

In this interview, Artemiy Vasilchuk, CEO of Vasilchuki Restaurant Group, delves into his path from a family-driven inspiration to becoming a leader in hospitality at a young age. With over 40 successful restaurants across Europe and Asia, Artemiy’s vision for Chaihona No 1 in Dubai Marina marks the group’s foray into the Middle Eastern market. He shares how his family’s influence and his passion for innovation have helped shape the group’s unique fusion of Slavic, Asian, and Arabic cuisines. Looking ahead, Artemiy reveals exciting plans for expanding Vasilchuki Restaurant Group’s presence in the UAE and beyond.

Can you share a bit about your journey and what inspired you to take on such a leadership role at such a young age?

My father is my inspiration and played a massive part in my journey to becoming a restauranteur. We have 40 successful restaurants in Europe and Asia, and they’re all homegrown brands that my father and uncle carefully created from scratch. Hospitality runs through my veins and has been a part of my life for as long as I can remember; in fact, some of my earliest memories are in our family restaurants that, for many years, were the only places I dined at while tasting and sampling new menus, dishes and concepts for Vasilchuki Restaurant Group to bring to market.

How has your experience working alongside your father shaped your approach to restaurant management and innovation?

My Father and our Group Head Chef Sergei Suschenko, are very ambitious and creative people, so being around them is inspiring as they built the Chaihona no1 by Vasilchuki brand from scratch and have such a great synergy. I’m only 23, so I bring a very fresh and young perspective to the group, which is exactly what we need in Dubai with the competitiveness of the market, but my father takes a more traditional approach. There is room for both, so we’ve worked hard in Dubai to keep the brand’s core and adapt its offering to suit this market, which has been fun to do alongside my father.

Chaihona No. 1 by Vasilchuki is your first venture into the Dubai dining scene. What makes this restaurant a luxurious addition to Dubai Marina’s culinary landscape?

There’s no other concept like ours in Dubai, so we’re a new and exciting addition to the Marina dining scene. Sergei has added an Arabic element to the menu for our Middle East launch, and it’s been so successful as our guests can try authentic Slavic food if they’d like but also enjoy Arabic dishes. Our Shawarma is incredibly popular as we serve the juicy meat on a skewer so it can be sliced and shared, which is so lovely for groups served with Hummus and baba ghanoush and a special kebab sauce and herby yoghurt dip if you fancy trying something less traditional.

How do you integrate Slavic, Asian, and Arabic flavours into a cohesive and luxurious menu at Chaihona No. 1?

Our Head Chef, Sergey, specializes in creating unique dishes and menu concepts, so he enjoyed combining all three cuisines into one menu. He has one of the world’s largest cookbook collections, with over 3000 books he’s amassed from his travels worldwide. He sought inspiration from there and did extensive trials of combining ingredients and flavours to understand what works and what doesn’t. He enjoys pushing boundaries, so we’re not surprised when he makes unusual suggestions, as more often than not, they turn out to be delicious.  

Can you share any unique dishes or concepts that embody your vision of luxury dining at Chaihona No. 1?

Our dine and shop concept is a really unique as there isn’t many places that have a small market and flower shop inside them.

With over 40 restaurants worldwide, how does Chaihona No. 1 by Vasilchuki in Dubai Marina fit into the overall strategy and vision of the Vasilchuki Restaurant Group?

Our launch in the Marina was our way of introducing ourselves to the region, and now, as it’s been so popular, we’re focusing on expansion and growth.

Looking ahead, what are your plans for expanding the presence of Vasilchuki Restaurant Group in the UAE and beyond?

Our launch in Dubai Marina is only the start for us in the Middle East. We have plans to expand and operate 30 restaurants in the Middle East within the next three years and have a few more currently under construction scheduled to launch this year.

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