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Building a Smarter Payment Ecosystem: Connecting Banks, Businesses, and Consumers in the UAE

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Al Etihad Payments

Established by the Central Bank of the UAE in 2023, Al Etihad Payments is at the helm of revolutionizing the nation’s payment landscape—scaling up operations, taking charge of UAESWITCH and UAEWPS, and shaping the future of digital transactions.

In this exclusive interview with the Senior editor of Financial Integrator, CEO Jan Pilbauer shares his insights into the roll out of Jaywan and the evolution of Aani, unveiling the journey of domestic payment schemes, the hurdles faced in bringing them to the forefront, and the game-changing impact on merchants, financial institutions, and consumers alike. As the UAE races toward a fully integrated digital economy, this conversation breaks down the components of progress, giving you an inside look at where the future of payments is headed.

How is Al Etihad Payments transforming the UAE’s payment infrastructure to align with the country’s digital economy vision?

We are an organization dedicated to making your money move—seamlessly and tirelessly, 24/7. You don’t have to think about it, and that’s the way it should be. As a national payments company, our role goes beyond just technology— we help define the rules that govern how different players in the ecosystem interact. Payments should be effortless; people should only need to think about how much they need to pay, not how the payment system itself works.

Historically, many nations didn’t focus on their national payment systems. However, in recent years, countries have recognized that having a frictionless, efficient payments infrastructure is crucial for economic competitiveness. That is why we have seen the rise of national payment companies like Al Etihad Payments. The UAE took this step in 2023, and since then, we have been transforming the payments landscape. While the existing infrastructure served its purpose, our mission is to prepare it for the digital future and align it with the UAE’s vision for a thriving digital economy. We are committed to developing even better solutions for individuals and businesses across the UAE.

Can you share your journey as the CEO of Al Etihad Payments?

Al Etihad Payments was established two years ago. And I moved to the UAE specifically for its purpose. The company’s mission is straightforward—we aim to build one of the world’s most advanced, modern, and inclusive payment ecosystems. National payment infrastructure is about more than just technology; it’s about ensuring that everyone in the economy has access to and benefits from seamless financial services. I firmly believe that if we do this right, we can truly change people’s lives. Before joining Al Etihad Payments, I worked in various global jurisdictions. I spent time in Africa, where financial inclusion is a game changer. When people gain access to financial services, they can build credit histories, access loans, and improve their lives in transformative ways. It was an honour to be part of that journey. Prior to that, I worked in Canada, gaining experience in the North American and European financial sectors.

The past two years at Al Etihad Payments have been an incredible journey, and I’m particularly proud of what we have built. What I am most proud of is the team. We started as a kind of startup—building everything from scratch. We had the opportunity to shape the company’s culture and bring together people who are driven by a shared purpose: making a real impact on the country and enabling those around us to succeed. That takes a special kind of dedication, and I feel fortunate to be part of it.

What is Aani, and how does it enhance the payment experience in the UAE?

Aani in Arabic means “instant!” True to its name, Aani is an instant payment solution that enables money to move between two stores of value within seconds. It is fast, seamless, and designed for convenience. Previously, transferring money meant sharing lengthy IBAN numbers—where even a single typo could force you to start over.

How has Aani evolved since its launch, and what impact has it had on digital payments and financial inclusion in the UAE?
Aani is about empowering people with more choices, so they can decide whether to use cash or a digital payment method based on what is most convenient for them. When it comes to adoption, we are just over a year since Aani’s launch, and the results have been promising. So far, around 1.5 million people have signed up. That means users can already send and receive money using just a mobile number, email address, or even their Emirates ID—a significant milestone for digital payments in the UAE.

On the merchant side, we now have nearly 100,000 businesses enabled to accept Aani. If you walk into a traditional retail store today and ask about Aani, there is a high chance that they either already accept it or will very soon. Merchants can receive payments simply by generating a QR code, making digital transactions as easy as cash payments. This progress has led to significant transaction growth, with 20% to 30% month-over-month increases. Some days, we process up to 400,000 transactions, which is a strong indicator that adoption is steadily rising.

That said, humans are creatures of habit. Interestingly, 98% still use traditional IBAN transfers, despite the availability of more convenient options. This is likely because people already have their beneficiaries saved in banking apps, so they continue using IBANs by default. However, we are seeing gradual growth in mobile-number-based payments, which suggests a shift in behaviour over time.

As for the role of financial institutions, one of the unique aspects of Aani is that it is not a separate app you have to search for—it is a payment option that integrates seamlessly into your existing banking experience. Most major financial institutions in the UAE (around 55 participants) already support Aani, meaning that when you open your regular banking app, Aani is right there as a built-in payment option. Of course, we do offer an official Aani app for those who prefer to use it separately.

What is the Aani app all about? When you already have access to Aani through banks, so why was it necessary to have an app?
That’s a great question, and many countries have implemented both models—either relying entirely on financial institutions to provide payment channels or developing their own independent platform. We decided to introduce our own Aani app for two main reasons.

First, while Aani is integrated into all major banking and financial institution channels, managing multiple accounts can be cumbersome. If you have multiple bank accounts, an exchange house account, or a digital wallet, you typically must log in separately to each one to access your funds. The Aani app eliminates this hassle by allowing you to connect all your stores of value in one place. For example, I personally have a bank account, a digital wallet, and a prepaid travel card all linked to my Aani app. This highlights Aani’s inclusivity—you can seamlessly transfer and transact between different financial accounts, whether moving money from a wallet to a bank account or vice versa.

The second reason is to provide access to Aani’s full range of features. The app enables users to split bills, scan QR codes to pay merchants, and access additional functionalities. One of Aani’s core principles is inclusivity, ensuring that even smaller financial institutions and non-traditional players can participate. Many of these institutions may not have their own apps and developing one would take significant time and investment. By offering the Aani app as a ready-made digital channel, we allow them to provide their customers with a seamless payment experience.

That said, Aani is not just about the app. Looking at the statistics today, only about 30% of Aani transactions are initiated through the app, while the remaining two-thirds come through traditional financial institution channels. This balance shows that while the app enhances accessibility, banks and other financial players remain key drivers in the Aani ecosystem.

What challenges did banks face when integrating Aani into their backend processes?

Well, safeguarding people’s money is a top priority for banks. When you entrust your hard-earned salary to a bank, you expect it to be protected. Unfortunately, financial fraud and scams are becoming increasingly common. One major challenge is the speed of transactions. When payments are processed instantly, banks and other financial institutions have significantly less time to assess whether a transaction is legitimate or potentially fraudulent. With Aani, institutions are required to decide on a payment within 10 seconds. Once a payment goes through, it’s irrevocable—the recipient can immediately access, withdraw, or use the funds.

This shift has required banks to overhaul their backend systems to ensure that security remains uncompromised while meeting the demands of real-time payments. They have had to implement advanced fraud detection measures, automate decisionmaking processes, and upgrade their infrastructure to handle instantaneous transactions—all while maintaining the trust and safety of their customers.

Why is the UAE launching its own domestic card scheme, and what advantages will Jaywan offer to residents and merchants?
Jaywan is the UAE’s domestic card scheme, joining a global trend where many countries establish their own payment networks. This will be initially launched with debit and prepaid cards. However, if there is sufficient demand, we will expand to include credit cards as well. There are typically two main reasons why a country introduces a domestic card scheme.

First, while international card schemes have done an excellent job in creating seamless global interoperability, they may not always be tailored to the specific needs of a particular jurisdiction. Jaywan is designed specifically for the UAE’s residents, offering localized benefits such as merchant discounts and exclusive access to certain services within the country.

Secondly, a domestic card scheme can be more efficient and cost-effective. Jaywan is expected to reduce transaction costs for merchants while ensuring high operational efficiency. Additionally, all transaction processing will take place within the UAE, leveraging the robust 24/7 payment infrastructure we have built. Currently, we process nearly two million card transactions daily, and Jaywan will benefit from this strong foundation, ensuring reliability and security for users across the country.

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Hisense doubles down on localisation, supply chains, and smart living in the Middle East

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As the Middle East accelerates its push toward becoming a digital economy, global consumer electronics brands are being forced to rethink their role beyond simply selling devices. For Hisense, that shift is already underway.

From building connected living ecosystems to strengthening regional manufacturing and R&D, the company is positioning itself not just as a technology provider, but as a long-term partner in the region’s transformation.

In this conversation, Jason Ou, President of Hisense Middle East, Africa and India, outlines how localisation, supply chain investments, and a sharper focus on consumer relevance are shaping the company’s next phase of growth in the region—and why the Middle East is emerging as more than just a consumption market.

The region is increasingly positioning itself as a hub for digital economies. How can consumer electronics brands contribute to this broader transformation beyond simply selling devices?

Consumer electronics brands today play a much bigger role than just providing devices. Our real impact comes from shaping how people live in an increasingly digital world. At Hisense, we focus on anticipating consumer shifts and building our innovation around the needs of modern, connected lifestyles. It’s not only about technology, but about how that technology integrates seamlessly into everyday life.

We see this clearly through connected living. A TV today is no longer just a screen, it becomes part of a wider ecosystem, connecting with appliances, enabling intuitive control, and helping consumers manage comfort, energy, and daily routines more efficiently. At the same time, localization is key. Through regional R&D, partnerships, and a stronger presence on the ground, we ensure our innovation is relevant to local lifestyles and market realities. Ultimately, our role is to translate innovation into meaningful, practical value, supporting the region’s digital transformation in a way that is tangible for both consumers and communities.

Technology companies often struggle between being engineering-led and market-led. How does Hisense maintain that balance internally?

For us, it is not a question of choosing between engineering-led or market-led. The strongest companies are built on both, working hand in hand. At Hisense, we combine strong engineering capabilities with a deep understanding of consumer needs and local markets. Our innovation is driven by technology, but always shaped by how people actually live, interact, and use our products. We focus on one simple principle: every innovation must translate into a better user experience. That is where engineering excellence meets real market relevance, allowing us to stay both forward-looking and grounded in consumer value.

You have led Hisense’s expansion in the Middle East through a period of rapid technological change. What leadership principles have helped you balance global innovation with local market realities in this region?

The starting point has always been staying true to Hisense’s vision and values. That gives us a clear direction, especially during periods of rapid change. The second element is people and partnerships. Building the right team on the ground, and working with the right partners, has been essential to understanding the region and executing effectively across markets.

Third is localization with discipline. While we benefit from strong global innovation, success in this region comes from adapting that innovation to local lifestyles, climate, and consumer expectations in a consistent and structured way. And finally, long-term commitment. We have approached the Middle East as a strategic growth market, continuing to invest in technology, operations, and relationships. That long-term view allows us to balance global ambition with local relevance and build sustainable growth over time.

As most global supply chains and manufacturing ecosystems for consumer electronics remain concentrated outside the Middle East, what role do you see the region playing in the future production and innovation landscape of this industry?

I believe the region will play a much bigger role over time, especially as a center for localization, strategic manufacturing, regional distribution, and application-led innovation. We are already seeing that evolve. Hisense has been strengthening its regional manufacturing footprint, including operations in Algeria and Egypt, alongside localized R&D in Dubai. Our recent export milestone from Algeria into Egypt and Tunisia shows that the region is not only a consumption market, but increasingly part of a broader industrial and supply-chain ecosystem.

Going forward, I see the Middle East and wider MENA region becoming more important in three areas: as a faster response hub for regional supply and customization; as a testing ground for technologies suited to local environmental and lifestyle conditions; and as a bridge between global innovation and emerging-market demand. The opportunity is not just to manufacture more, but to shape products and solutions that are more relevant to this part of the world.

If we fast forward ten years, what will the concept of “home entertainment” look like compared to today?

We are currently witnessing a significant wave of innovation, particularly driven by AI capabilities. I believe this will continue to evolve, becoming smarter, more intuitive, and more seamlessly integrated into everyday life. Home entertainment will not only improve in terms of quality, with better visuals, sound, and performance, but it will also become more personalized and adaptive to each user.

At the same time, we will see more robotic and automated technologies becoming part of the home, supporting everyday tasks and enhancing convenience, creating a more connected and intelligent living environment. Ultimately, the experience will shift from simply watching content to enjoying a smarter, more immersive, and fully integrated home experience.

Finally, if you had to describe the next chapter of Hisense in the Middle East in one word, what would it be and why?

Reliable. We aim to become the most reliable brand in the region, in line with our longterm vision. This means continuously strengthening our position across technology development and market penetration, while keeping consumer needs at the center of everything we do. At the same time, we will further invest in localized solutions to ensure our innovation remains relevant, practical, and impactful for the region.

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AI Moves from Experiment to Essential in UAE’s Advertising Landscape

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By Srijith KN, Senior Editor, Integrator
From content creation to media buying, artificial intelligence is quietly reshaping how campaigns are built, delivered, and optimised across the GCC.

In the UAE and across the GCC, artificial intelligence has moved well beyond the stage of experimentation. What was once a buzzword discussed in boardrooms is now deeply embedded in the day-to-day execution of advertising. Brands are no longer testing AI—they are relying on it to run campaigns, generate content, and make increasingly precise decisions about audience targeting and timing.

On the creative front, the shift is particularly visible. AI-powered tools are now capable of producing ad copy, visuals, and even short-form video content at a pace that would have been unthinkable just a few years ago. For marketers operating in a market like the UAE—where campaigns often need to speak to audiences in both English and Arabic, while also resonating across a diverse mix of nationalities, this level of speed and adaptability is more than a convenience. It is becoming a necessity.

Behind the scenes, machine learning has also transformed how media buying is approached. Traditional methods that relied heavily on instinct or retrospective performance reports are steadily being replaced by systems that analyse audience behaviour in real time. These platforms continuously optimise campaign performance, adjusting budgets and placements based on how users interact with content.

In the UAE’s PR ecosystem, brands are already leveraging platforms such as Meltwater, Brandwatch, and Sprout Social to better understand media performance, audience sentiment, and the broader buying landscape.

A practical example of this shift can be seen in platforms like Skyscanner, where advertising systems respond dynamically to user intent. Instead of targeting broad demographic groups, campaigns are triggered by actual search behaviour and travel patterns, allowing for more relevant and timely engagement.

AI is also influencing emerging advertising formats. Digital billboards, for instance, are becoming more responsive, using live data inputs to tailor content based on factors such as time of day, location, and audience movement. Similarly, augmented reality experiences are beginning to incorporate behavioural insights, offering more contextual and interactive brand engagements.

Looking ahead, the trajectory appears clear. Advertising is moving towards deeper automation, more intelligent recommendations, and tighter integration between creative tools and analytics platforms. The industry is shifting from a model centred on broadcasting messages to one that focuses on responding to audiences in real time, with context and precision.

In this evolving landscape, AI is no longer just an enabler, it is becoming the foundation on which modern advertising is built.

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SHAPING THE SKYLINE: HOW GCC MARKETS ARE REDEFINING ARCHITECTURE IN 2026

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Mohamed Fiaz Khazi, Entrepreneur & Managing Director, Euro Systems

Architecture across the GCC is entering a more demanding phase, shaped by the realities of day-to-day operation. For much of the past decade, design ambition was defined by scale, visibility, and speed. Towers rose quickly, façades grew lighter, and skylines transformed almost overnight. In 2026, the focus has shifted to how buildings perform over time and the quality of experience they deliver to occupants.

This evolution reflects a more mature, performance-driven market while maintaining bold design. Questions around energy use, occupant comfort, maintenance, and durability are now central to architectural decision-making. In a region shaped by heat, dust, and intense solar exposure, design intent carries weight only when it is supported by systems capable of delivering consistent performance over time.

A changing regional approach

Façades illustrate this shift particularly clearly. Glass-heavy architecture remains integral to the region’s visual language, yet it is now approached with greater technical intent. Solar control, shading, acoustic performance, and automation are increasingly considered as parts of a unified strategy rather than isolated design features.

Industry studies consistently show that external shading devices, such as louvers and overhangs, can significantly reduce solar heat gain before it enters the building envelope, lowering cooling demand in the process. Fully shaded glazed areas further reduce thermal loads, easing pressure on mechanical systems while improving internal comfort.

While this performance-led direction is shared across the GCC, each market is responding in its own way.

In the UAE, architectural expression continues to take center stage. Landmark developments, hospitality projects, and mixed-use districts place strong emphasis on experience and identity. What has changed is the level of coordination behind the scenes. Façades are now expected to deliver daylight and transparency without introducing glare or thermal instability. Shading and glazing strategies are increasingly developed together, allowing design ambition to be preserved while meeting operational requirements.

Saudi Arabia presents a different dynamic. Here, scale and speed dominate, with large-scale developments and giga-projects compressing timelines and increasing complexity. In such an environment, fragmented decisions quickly translate into operational challenges. Architecture in the Kingdom is therefore being shaped by early integration, industrialized delivery, and lifecycle planning, where performance and repeatability become essential to building at scale. Research from McKinsey reinforces this approach, showing that large capital projects perform more reliably when coordination replaces siloed decision-making.

Qatar occupies a distinct position between these two models. Following a period of rapid delivery, focus has shifted toward longevity, sustainability, and adaptability. Buildings are expected to operate efficiently over decades and align closely with national sustainability frameworks. Façade performance, shading strategies, and acoustic control are increasingly specified for their contribution to long-term asset value and occupant well-being.

Technology integration

Technology underpins much of this evolution. Smart shading, responsive glazing, and integrated control systems are now practical tools for managing daylight, reducing glare, and stabilizing interior conditions. By reducing solar radiation before it reaches the glazing, external shading delivers measurable performance benefits in high-sun environments.

When façade strategies are developed early and embedded into the design process, materials, structure, and systems align more naturally. The result is architecture that feels deliberate in appearance and dependable in operation.

An operational view

The next wave of GCC projects will approach architecture as a dynamic system, ensuring long-term efficiency and reliability. Design ambition will remain high, but it will be matched by discipline in execution. Integration will increasingly define the process, particularly on complex and large-scale developments, with performance considered alongside form from the outset.

This shift represents meaningful progress. It reflects a region learning from experience and raising its own standards. The skyline will continue to evolve, but its true measure will lie in buildings that remain comfortable, efficient, and resilient long after the initial excitement has passed.

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