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The Future of Work: The Impact of Smart Machines on Middle East Industries

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Smart Machines

By Dr. Claudio Zito, Assistant Professor at School of Mathematical and Computer Sciences, Heriot-Watt University Dubai

The Middle East is witnessing a seismic shift in its industrial landscape, driven by the rapid adoption of automation and smart machines. As these technologies become integral to the region’s economic strategy, they reshape industries and redefine the nature of work. While the benefits are immense, including enhanced efficiency, cost savings, and innovation, the rise of smart machines also presents significant challenges for the workforce, necessitating a proactive approach to workforce development and policy-making.

Integration of Smart Machines in Key Industries

In the Middle East, smart machines have been integrated, particularly in sectors like oil and gas, manufacturing, logistics, and healthcare. Traditionally relying on manual labour and conventional machinery for their operations, these industries are now employing automation and artificial intelligence (AI)- driven systems to enhance their operational efficiencies and achieve competitive advantage.

For instance, in the case of oil and gas sector companies, there are AI-enabled devices such as IoT sensors that monitor facilities, predict maintenance needs at the equipment level and optimise production processes. AI in the oil and gas market is estimated to be valued at US$3.5bn in 2024 and expected to reach US$13bn by 2034, according to a new report from Future Market Insights on AI in the oil and gas market. From 2019 to 2023, the market registered a compound annual growth rate (CAGR) of 17.0%, and during the forecast period, the demand for AI in oil and gas is projected to be strong, with a CAGR of 14.1%. The motivation behind this sudden increase is due to operational cost reduction requirements and the adoption of safety enhancement measures, thereby addressing environmental concerns.

Automation is changing the face of the manufacturing industry. AI-powered robotic systems are increasing productivity while reducing human error rates. For example, the United Arab Emirates (UAE) invests heavily in smart manufacturing under its Fourth Industrial Revolution (4IR). The 10-year strategy of the Ministry of Industry and Advanced Technology (MoIAT) seeks to expand the industrial sector’s contribution from AED 133bn to AED 300bn by 2031.

Additionally, NEOM, a futuristic smart city being built by Saudi Arabia, plans to have more than 200,000 robots roaming around by 2030. The country also plans to automate 4,000 manufacturing plants in the next five years. This transition will enable manufacturers to produce at a faster pace while ensuring higher quality and lower cost, thereby ensuring global competitiveness.

Similarly, the Middle East’s logistics and supply chain industries have seen a rise in the need for smart machines. Automated warehouses are becoming common, while AI-powered logistics management systems and self-driving cars are now being deployed. These developments assist firms in streamlining processes, leading to reduced delivery times and enhanced customer satisfaction.

In the UAE, some facility management companies aim to replace one-third of their labour force with robots by 2025. This could help the country with its Dubai Robotics and Automation Program, which aims to increase the robotics sector’s contribution to the gross domestic product by nine per cent by 2032. According to new statistics by Precedence Research, the global logistics automation market size will be USD 73.47 billion in 2024. It is expected to reach around USD 217.26 billion by 2033, registering a solid CAGR of 12.8% between 2024 and 2033.

In healthcare, the integration of smart machines ensures efficient operations as well as improved patient care services. The advent of AI-driven diagnostic tools, robot-assisted surgeries, and automated patient care systems have contributed immensely towards improving healthcare offerings across the world, especially within the Middle East region.

Benefits of Automation and Intelligent Machines

For instance, the adoption of smart machines has many advantages across industries in the Middle East, one of which is increased operational efficiency. In place of humans, automation and AI systems can carry out tasks with greater speed and accuracy, thereby leading to increased productivity levels. This is particularly significant for sectors like manufacturing and logistics that depend on swiftness and accuracy to prosper.

Moreover, there are cost savings. Companies can also save money by automating repetitive tasks, cutting labour costs, and reducing the chance of human errors that may be expensive over time. Besides, companies could avoid costly equipment breakdowns and downtime using AI-based predictive maintenance methods. According to a McKinsey report, AI-based predictive maintenance can cut maintenance expenses by 20% and unscheduled breakdowns by half.

Another advantage is innovation through smart machines. With AI and machine learning strategies, industries can tap into big data to create new products, services, or business models. The Middle East region is characterised by a strong push towards innovation as a means of economic diversification through governments. For example, the UAE has created many innovation hubs and accelerators for startups, including those involved in developing AI-based solutions.

Furthermore, smart machines can enhance safety in the oil and gas, manufacturing, and construction industries. By automating dangerous tasks and using AI to monitor and predict potential hazards, companies can reduce the risk of accidents and improve worker safety. This is crucial in a region where industries such as oil and gas are prone to high-risk environments.

Challenges Ahead for Workforce

The use of smart machines within the region presents huge challenges for the Middle Eastern workforce despite their significance. This includes the possibility of displacement from workstations. The automation process carried out by companies risks rendering certain positions irrelevant since human beings no longer do them. According to the World Economic Forum (WEF), automation could displace about 45% of jobs in the MEA region by 2030.

This possible displacement raises questions of unemployment and inequality, especially in countries where a great proportion of the total employed works in the industrial sector. Such potential risks call for proactive workforce development strategies, like reskilling and upskilling programmes, so that employees have the required skills to prosper in an automated economy, while tedious and risky tasks will be performed by machines.

Additionally, both employees and employers need to change their mindsets. Since smart machines take over repetitive chores, workers will have to acquire new skills such as problem-solving, creativity, or emotional intelligence that complement the capabilities of AI and automation. As a result, employers will have to foster a culture of learning, as many jobs would still require humans even if smart machines were introduced. Following this need, Heriot-Watt University in Dubai is establishing a Centre for Doctoral training (CDT) in the UAE, focusing on AI, Robotics, Net Zero and Construction in partnership with academia, government, and industry. The establishment of these CDTs represents a strategic effort to foster innovation, drive research excellence, and cultivate a highly skilled workforce tailored to the needs of these critical industries.

Conclusion

The future of work in the Middle East is being shaped by integrating smart machines and automation across various industries. These technologies will bring about substantive benefits, including increased efficiency, cost savings, and innovation, but they present challenges to demand-driven labour markets. To achieve a smooth transition into an automated economy, governments, businesses, and educational institutions in the region need to develop strategies for workforce development, foster continuous learning opportunities, and address ethical and social implications associated with automation. This way, the Middle East can fully exploit smart machines’ potential towards economic growth facilitation and better standards of living for its people.

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Redefining Real Estate: The Rise of Wellness-Centric Spaces

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By Mark Phoenix – CEO of Sankari

The way we think about real estate is evolving, and at the heart of this change is a renewed focus on wellness. As we become more aware of the profound impact our living environments have on our health and well-being, it’s clear that real estate must go beyond aesthetics and luxury—it must support a lifestyle of vitality and longevity. To me, true luxury is no longer defined solely by opulence but by spaces that promote health, balance, and connection.

The demand for wellness-oriented spaces is growing rapidly, and real estate developers must rise to meet it. Today’s buyers are looking for more than just high-end finishes and exclusive locations—they want environments that enhance their well-being. Integrating wellness features such as fitness centers, yoga studios, meditation areas, and holistic health services is no longer an option; it’s a necessity. These spaces don’t just add value to a property; they create communities that create physical health, mental clarity, and social engagement.

Wellness-centric design is about more than just adding amenities—it’s about creating environments that encourage movement, relaxation, and human connection. By prioritizing well-being in real estate, developers can offer residents a lifestyle that aligns with modern values and aspirations. These spaces cultivate a sense of belonging, allowing people to come together in ways that enrich their lives beyond the walls of their homes.

Beyond individual benefits, wellness-focused communities have a lasting impact on society. As more people seek out homes that support their health, the real estate industry has an opportunity to lead this cultural shift. Developments that incorporate sustainable materials, biophilic design, and eco-friendly building practices not only benefit residents but also contribute to a healthier planet.

In the ultra-luxury segment, this focus on wellness is especially meaningful. The most sought-after properties are no longer just about extravagance—they are about creating a sanctuary where people can rejuvenate both physically and mentally. True luxury lies in thoughtful, health-driven design that enhances everyday life in meaningful ways.

Designing for wellness also means partnering with visionary architects and designers who understand the importance of both form and function. In regions with challenging climates, for example, innovative solutions can help reduce environmental impact while enhancing comfort and efficiency. Securing sustainability certifications like LEED further reinforces a commitment to responsible development and aligns with the global movement toward eco-conscious living.

For me, integrating wellness into real estate is more than just a trend—it’s a deeply personal mission and a strategic imperative. The places we live should do more than just shelter us; they should actively contribute to our health and happiness. By embedding wellness into the very foundation of luxury real estate, we’re not just shaping beautiful spaces—we’re shaping better lives.

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We are bringing tradition to every table in just five minutes

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Kerala breakfast

Exclusive Interview with Ashvin Subramanyam, CEO International Business, Orkla India

In this exclusive interview, Ashvin Subramanyam, CEO of International Business at Orkla India, shares insights on the brand’s participation at Gulfood 2025 and its mission to blend tradition with innovation in the Middle East. With the launch of Eastern’s 5-Minute Breakfast range and a refreshed Arabic spice portfolio, Orkla IMEA is redefining convenience without compromising on authenticity.

What can we expect from Orkla IMEA’s presence at Gulfood 2025, and how significant is this event for your brand’s growth in the region?

At Gulfood 2025, Orkla IMEA, subsidiary of Orkla India, is set to make a strong impact by unveiling the Eastern 5-Minute Breakfast range, designed to bring the authentic flavors of Kerala to the fast-growing ready-to-cook market in the Middle East. In addition, visitors can expect a refreshed Arabic spice portfolio, reflecting Orkla India’s continued commitment to catering to the diverse culinary preferences of the region.

Gulfood is a key platform for us as it enables us to showcase our latest innovations to a global audience, including retailers, distributors, and food industry leaders. The Middle East is a strategic market for our expansion. By blending tradition with convenience, our goal through this event is to become a household name across diverse communities in the region, reinforcing our commitment to quality, authenticity, and innovation in packaged foods.

How does Gulfood help Orkla IMEA connect with new markets, consumers, and industry partners, particularly in the Middle East?

Gulfood serves as a vital gateway for Orkla India to connect with new markets, consumers, and industry partners through its subsidiary Orkla IMEA in the Middle East. As one of the world’s largest food and beverage trade exhibitions, it provides an unparalleled opportunity to engage directly with key stakeholders, including retailers, distributors, and hospitality businesses, facilitating strategic partnerships and market expansion.

For Orkla India, this event is instrumental in understanding regional consumer trends, preferences, and evolving dietary habits, particularly in the fast-growing packaged food sector. The launch of the Eastern 5-Minute Breakfast range and refreshed Arabic spice portfolio at Gulfood allows us to showcase our innovation in convenience-driven yet authentic culinary solutions.

By participating in Gulfood, we strengthen our brand presence, foster collaborations with regional partners, and position ourselves as a trusted name in ethnic and mainstream food categories. It’s a key milestone in our vision to become a household name in the Middle East.

Eastern is set to unveil its preservative-free quick South Indian 5-Minute Breakfast range. What was the inspiration behind this concept?

The Eastern 5-Minute Breakfast range was inspired by the growing need for convenient, time-saving meal solutions that do not compromise on authentic taste and quality. South Indian breakfasts, particularly Kerala’s traditional dishes, are deeply rooted in culture, requiring significant time and effort to prepare. However, with modern lifestyles becoming increasingly fast-paced, many consumers struggle to recreate these meals from scratch.

Recognizing this shift, Eastern set out to bridge the gap between tradition and convenience by crafting a range that retains the authentic flavours and textures of Kerala’s most-loved breakfasts while eliminating the long preparation time. The preservative-free formula ensures that consumers enjoy fresh, wholesome meals made from high-quality ingredients in just three easy steps, ready in five minutes.

With this innovation, Eastern empowers busy professionals, young families, and expatriates to stay connected to their culinary heritage without compromising on their schedules, making traditional breakfast accessible anytime, anywhere in just 5 minutes.

Can you give us an insight into the development process behind this 5-Minute Breakfast range, especially in maintaining authentic South Indian flavors without preservatives?

The development process for our 5-Minute Breakfast range began with a deep understanding of our consumers’ evolving lifestyles and their desire for authentic Kerala-style breakfasts that eliminate a lengthy preparation process. We identified a unique need-gap: while traditional dishes like Puttu, Appam, and Idiyappam are much-loved, the time and effort they require can be challenging in today’s fast-paced world.

Our journey involved benchmarking these dishes to the traditional methods used by homemakers, capturing the essence of how an amma would prepare them at home. This set the standard for the flavor profiles we aimed to achieve. The challenge was to replicate the authentic taste and texture while ensuring our products were preservative-free.

Our R&D team worked tirelessly, conducting extensive trials to balance authenticity and convenience. Through our innovation center we crafted recipes that retain the goodness of traditional Kerala breakfasts while being ready in just five minutes. With this range, Eastern redefines breakfast convenience, allowing families to savor the true flavors of Kerala in a fraction of time.

With over one million Keralites in the UAE, how does Eastern plan to cater to both the traditional tastes of this community and the broader multicultural audience?

With almost two million Keralites in the UAE, Eastern understands the deep emotional and cultural connection this community has with its traditional cuisine. The Eastern 5-Minute Breakfast range is designed to preserve the authentic flavours of Kerala while offering a convenient solution for modern lifestyles. By using high-quality ingredients and a preservative-free formula, the range ensures that the taste and texture remain true to tradition, making it an ideal choice for Malayalees longing for home-cooked meals.

While there are other instant and ready-to-eat options in the market, Eastern’s range stands out by offering dishes like Puttu and Palappam, which traditionally require culinary expertise and time-consuming preparation. These dishes are not widely available in the quick- convenience food category.

At the same time, Eastern is expanding its reach to a broader multicultural audience by showcasing South Indian cuisine as a flavourful, nutritious, and easy-to-prepare option for all. The simplicity of the 3 Easy Steps preparation makes these dishes accessible to non-South Indian consumers who are eager to explore new flavours. Through strategic retail partnerships, digital outreach and and aggressive in-store sampling, Eastern aims to introduce and establish South Indian breakfast as a preferred choice for consumers in this region.

What’s one thing about Orkla IMEA that people might not know but should?

While Orkla IMEA was incorporated recently, we have been in the region for over 25 years now, through our brand Eastern.

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2025 Hospitality Tech Trends

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By Prince Thampi, Founder and CEO, Hudini

As we approach 2025, the hospitality industry is poised for transformational growth, driven by evolving traveller preferences and advancements in technology. The future of hospitality promises enhanced convenience, personalisation and sustainability, with a significant focus on creating memorable experiences for guests. Let’s dive into five key trends that will shape the hospitality tech landscape in 2025 and beyond.

  1. The Continued Rise of Frictionless Technology

The increased demand for frictionless experiences is set to dominate the industry, with more and more travellers preferring hotels that offer touch-free check-in, check-out, and room access via mobile apps. This trend reflects a broader shift towards easy interactions powered by seamless digital integration. Mobile apps have been an essential tool for a few years now, enabling guests to manage their stays, order room service, and access hotel information effortlessly. With the introduction of Gen AI, those apps have become more powerful than ever and are now able to provide highly personalised recommendations and speak in different languages.

Hotels embracing this trend will gain a competitive edge, as tech-savvy travellers prioritise convenience and efficiency during their stay. According to a recent survey by Deloitte, around 72% of travellers are more likely to choose a hotel that offers mobile check-in and check-out services over those that don’t.

  • Hyper Personalised Guest Experiences

In 2025, personalisation will continue to be at the core of hospitality services but will finally be taken to the next level thanks to Gen AI. Guests expect hotels to anticipate their needs and offer tailored experiences, from customised room settings to personalised dining recommendations. Apps powered by AI are now able to predict guest needs based on a wealth of data, ingested from the hotel systems or fed externally.

Leveraging guest data and insights, hotels can create unique offerings that cater to individual preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty and repeat bookings. According to Oracle’s findings, biometrics and AI are set to play pivotal roles, with 62% of guests valuing automated recognition for personalised interactions. Biometrics will experience a breakthrough into mainstream hospitality in 2025. Facial recognition technology has matured significantly and is ready to be weaved into the guest experience. It will enable better security and guest recognition while protecting their privacy at the same time.

  • AI-Enabled Customer Service

Artificial intelligence is revolutionising every aspect of the hospitality industry, but will be by itself a new way of providing customer service. Chatbots and virtual assistants are becoming standard tools for handling common queries, offering instant support, and streamlining operations at any time and in any language.

AI-driven solutions not only enhance efficiency but also provide guests with 24/7 assistance, ensuring a smoother and more satisfying experience. By integrating AI technologies, hotels can free up staff to focus on delivering exceptional in-person service.

  • Sustainability and Eco-Friendly Practices

Sustainability is no longer optional, it’s a necessity often enforced by regulation. Travellers are increasingly favouring hotels that adopt eco-friendly practices, such as using locally sourced food, implementing energy-efficient operations, and reducing waste.

By prioritising sustainability, hotels not only meet guest expectations but also contribute positively to the environment. This commitment to green initiatives enhances brand reputation and attracts environmentally conscious travellers. A recent survey by Booking.com found that 83% of global respondents believe more sustainable travel is vital, with 49% believing there aren’t enough sustainable travel options and 53% saying they get annoyed when a hotel prevents them from being sustainable.

Smart use of technology is key in the sustainability journey of hotels. Technology can accurately measure the reduction in carbon footprint, it will help reduce energy and adopt renewable energy sources, and will enable the effective management of food waste. Many hospitality apps allow guests to apply green energy settings to a room, some will even exchange your energy savings to loyalty points.

  • The return of ‘real’

With Gen Z – the first generation grown up with everything digital – becoming the next large group to travel, the craving for ‘real’ experiences is bigger than it ever was. Hotels focusing on truly unique and hyper local experiences; a great meal, cultural outing, or wellness treatment will win the hearts of this generation.

Fortunately hotel apps, AI, automation of processes, sustainability tech and the removal of cumbersome processes like checking-in and studying paper manuals will free up hotel staff to allow them to do what they do best: providing unforgettable, personalised and sustainable experiences.

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