Hospitality
We Are the Balance Between Professionalism and Comfort

In an exclusive interview with Giacomo Puntel, General Manager of voco Bonnington JLT, he shares his vision of blending professionalism and comfort to redefine corporate hospitality and elevate guest experiences in Dubai.
In your new role, what leadership values and experiences do you aim to bring to voco Bonnington JLT to elevate its reputation as a leading corporate hotel?
In my role at voco Bonnington JLT, I aim to bring a leadership approach centered on collaboration and service excellence. Understanding the unique needs of corporate travelers and exceeding their expectations will remain at the heart of everything we do.
voco Bonnington JLT has a distinctive style and identity. How do you see its design and ethos enhancing the overall guest experience, particularly for business travelers?
The versatile meeting and event spaces, equipped with state-of-the-art technology, provide the perfect setting for corporate engagements. Meanwhile, the well-appointed rooms and communal areas foster an atmosphere where guests can unwind and recharge, ensuring a balanced experience. The combination of style, functionality, and care creates a standout experience that supports both professional and personal well-being.
As a corporate hotel, voco Bonnington JLT embodies a balance of professionalism and comfort. How do you define this approach, and how do you ensure it resonates with business and leisure guests alike?
For business travelers, this means providing efficient service, modern facilities, and amenities designed to support productivity, such as high-speed Wi-Fi, well-equipped meeting spaces, and a strategic location in Jumeirah Lakes Towers, close to major business hubs.
For leisure guests, we focus on creating a warm and inviting atmosphere, offering unique touches like comfortable rooms, personalized service, and access to leisure facilities. We emphasize a relaxed yet vibrant experience that reflects the voco brand’s hallmark charm.
With its diverse room offerings, how does voco Bonnington JLT cater to the unique needs of corporate travelers while maintaining a sense of premium hospitality?
We recognize that corporate travelers have specific needs, and we’ve designed our diverse room offerings to provide a balance of practicality and premium hospitality. Our rooms are thoughtfully equipped with amenities tailored to business guests, such as spacious work desks, high-speed Wi-Fi and easily accessible charging points, allowing them to work seamlessly from the comfort of their room. Corporate needs vary, which is why we offer a range of room types to suit different requirements. For instance, our standard rooms cater to solo travelers looking for efficiency and comfort, while our suites provide more expansive spaces, ideal for longer stays or informal meetings.
How do the hotel’s amenities, like the rooftop pool, signature dining, and meeting spaces, enhance the guest experience and attract business events?
Our array of amenities, including a rooftop pool, signature dining experiences, and state-of-the-art meeting rooms, elevates the guest experience and positions the hotel as an ideal choice for business and corporate events. The rooftop pool and fitness center provide guests with a chance to unwind after a busy day, while our diverse dining options offer both casual and fine dining settings perfect for networking or relaxation. Our versatile meeting and event spaces, equipped with cutting-edge technology and dedicated event support, ensure that corporate functions run seamlessly.
How will you leverage voco Bonnington JLT’s prime location in Jumeirah Lakes Towers to create memorable experiences for corporate and leisure travelers?
Situated in the heart of Jumeirah Lakes Towers, voco Bonnington JLT capitalizes on its prime location to offer a unique and dynamic experience for both corporate and leisure guests. the surrounding area offers an array of dining, entertainment, and cultural attractions that can be explored through personalized recommendations and curated experiences..
What are your key priorities for voco Bonnington JLT, and how do you see its role in Dubai’s competitive hospitality market?
As the General Manager of voco Bonnington JLT, my key priorities for the coming year are centered around enhancing the guest experience, expanding our market presence, and driving operational excellence. I envision voco Bonnington JLT playing a key role in Dubai’s competitive corporate and hospitality market by capitalizing on our strategic location in Jumeirah Lakes Towers. We will continue to attract business travelers through bespoke offerings tailored to their needs, including enhanced meeting solutions and proximity to key business hubs. Simultaneously, we aim to be a preferred choice for leisure guests by offering distinctive, immersive experiences that highlight the best of Dubai’s vibrant lifestyle.
Hospitality
Cluster 2 Signs an Agreement to Advance Smart Airport Operations in Saudi Arabia

Airbus Defence and Space has signed a Memorandum of Understanding (MoU) with Cluster 2 at the Paris Air Show to deliver next generation digital solutions that enhance airport efficiency, security, and collaboration across Saudi Arabia. The ceremony was attended by H.E. Abdulaziz Al-Duailej, President of the General Authority of Civil Aviation (GACA), Wouter Van Wersch, Executive Vice President of Airbus International, Gabriel Semelas, President of Airbus in Middle East and Africa, and Mr. Saad A. Alajlan, General Manager of Commercial Operations and Business Development at Cluster 2.
The partnership will introduce advanced technologies including Agnet Turnaround by Airbus , a smart platform that enables real-time coordination of airport operations. This will empower Cluster 2 to streamline workflows, enhance on-time performance and elevate the passenger experience across its network of 22 international and domestic airports.
Through this MoU, Airbus and Cluster 2 aim to raise operational standards, improve situational awareness and drive seamless collaboration between ground staff, security teams and control rooms.
“This partnership underscores our commitment to driving digital innovation in aviation. With Agnet Turnaround, we are enabling smarter, safer and more connected airports that align with the Kingdom’s vision for the future of transportation.”, said Antoun Farra, Managing Director of Airbus Defence and Space in Saudi Arabia.
“Airports are vital gateways to the Kingdom, and digital transformation is at the heart of our strategy. Partnering with Airbus allows us to enhance safety, reduce response times and create a unified operations ecosystem across our airports.”, commented Eng. Badr Al-Dalami, Chief Executive Officer of Cluster 2.
With multiple communication and automation capabilities, Agnet Turnaround is a smart and secure solution which aims at solving daily operational challenges for aviation stakeholders and enhancing On Time Performance (OTP).
Hospitality
How Innovations Group Is Powering the UAE’s Hospitality Workforce

Exclusive Interview with Nikhil Nanda, Director, Innovations Group

What are the current hiring trends in the UAE’s Hospitality sector, and how have they evolved in past few years?
Over the past few years, the UAE’s Hospitality sector has seen a remarkable shift—not so much in the types of roles being hired, but in the volume and flexibility of those roles. With the exponential growth of new hotel developments, especially in cities like Dubai and Abu Dhabi, hiring numbers have surged.
The most significant evolution has been the rise of flexible and seasonal staffing models, particularly for back-of-house roles. Hotels are now opting for part-time or short-term workforce models—often deployed through staffing companies—to meet peak seasonal demands. For instance, during high tourist seasons, roles like housekeeping and cleaning staff are brought in for 2–4 month stints, ensuring optimal operations without long-term cost commitments.
Are there any specific roles or skillsets that are particularly in high demand across the hospitality industry today?
Yes, there’s a clear surge in demand for back-of-house roles, including housekeeping, public attendants, lifeguards, and general cleaning staff.
This demand is closely tied to the unexpected rise in summer tourism. Traditionally, the summer was a relatively quieter season, but with more tourists choosing the UAE year-round, hotels have had to adjust. Many were not prepared for the increased occupancy, which has pushed operational teams to scale up support functions rapidly and efficiently.
Would you be able to share percentage growth of the hiring graph in this segment?
We’ve observed a 70% increase in back-of-house hiring over the past five years. This growth is directly tied to rising hotel openings, the UAE’s push to become a global tourism hub, and the increasing preference for flexible staffing models that allow employers to scale efficiently during high and low seasons.
How are hospitality employers in the UAE adapting their recruitment strategies to attract and retain top talent?
Hospitality employers are becoming increasingly strategic and global in their talent sourcing. They are now tapping into new geographies such as Eastern Europe (e.g., Moldova, Georgia), East Asia, Kazakhstan, and large parts of Africa, especially for English-speaking back-of-house staff. These regions are emerging as rich talent pools that offer both diversity and reliability.
Retention, on the other hand, is being driven by improvements in workplace culture—including the introduction of flexible shifts, cultural sensitivity programs, team engagement initiatives, and third-party staffing models that enable work-life balance. Hotels understand that talent today prioritizes not just pay, but respect, growth, and a positive work environment.
What solutions does Innovations Group offer to support large-scale or high-volume hospitality staffing needs in the region?
At Innovations Group, we specialize in scalable hospitality staffing solutions that cater to both ongoing and project-based needs. Whether it’s a pre-opening ramp-up or managing peak-season demand, we provide:
- – Volume hiring support for new and expanding hotels
- – Experienced back-of-house talent from an existing, vetted pool
- – Flexible work models (monthly, seasonal, or quarterly contracts)
- – Deployment-ready staff with prior hospitality experience
- – Geographically diverse sourcing through our global recruitment channels
What sets us apart is our ability to move quickly and match hotels with hospitality professionals who understand the pace and standards of UAE’s hospitality sector. This blend of speed, scale, and service makes us a trusted partner to many leading hotel brands in the region.
Hospitality
Phat Buns UK Opens First Global Franchise in Sharjah UAE

Sharjah is about to get a serious upgrade in the burger department. UK cult favourite Phat Buns is heading to the UAE, bringing its signature mix of unapologetically bold flavours, viral-worthy visuals, and stacked burgers that are engineered to impress.
Founded in Leicester in 2019, Phat Buns has become a street food success story, and co-founded by a literal aerospace engineer, there’s precision behind every layer. From the smash patty technique to the way the sauces hit the palate, Phat Buns isn’t just built different, it’s smart. As co-founder Ahtesham Moosa puts it, “With endless combinations, no two visits need to be the same”.
From well-loved menu staples like the PHAT Classic – a 4oz Aberdeen Angus beef smashed patty burger with melted cheddar cheese, or a fried chicken loaded fries, with grilled mushroom and halloumi. To one of the legends – 4oz Aberdeen Angus BBQ flavoured, 12-hour smoked pulled rib meat sandwich, topped with lettuce, tomato and cheddar.

But that’s just the beginning…
PHAT Buns’ Build-a-Burger concept puts you firmly in the driver’s seat. Fancy a double smash patty stacked with crispy halloumi and a drizzle of that iconic PHAT sauce? Sorted. Prefer spicy chicken with jalapeños and a buttery pretzel bun? You got it. From protein and cheese to sauces and toppings, you call the shots – every burger is made exactly how you want it.
While Sharjah’s will offer a different menu, tailored to local tastes, customers can still expect the same vibrant energy that Phat Buns’ fans love. Think neon lights, bold colours, and a design that gives nods to the street food culture. The experience, as well as the burgers, are ones to be photographed for social media!
The Sharjah expansion marks a new era of growth for the brand. From starting as a single location in the UK to a now growing international footprint, Phat Buns is not one to miss. It has proved fast food can be both fun and elevated, and with a rocket scientist in the kitchen, you can trust the launch will go off with a bang.
-
Tech News12 months ago
Denodo Bolsters Executive Team by Hiring Christophe Culine as its Chief Revenue Officer
-
Tech Interviews1 year ago
Navigating the Cybersecurity Landscape in Hybrid Work Environments
-
VAR3 months ago
Microsoft Launches New Surface Copilot+ PCs for Business
-
Tech News1 year ago
Brighton College Abu Dhabi and Brighton College Al Ain Donate 954 IT Devices in Support of ‘Donate Your Own Device’ Campaign
-
VAR11 months ago
Samsung Galaxy Z Fold6 vs Google Pixel 9 Pro Fold: Clash Of The Folding Phenoms
-
Tech Features1 year ago
The Middle East to Lead with Next-generation Mission Critical Communication Advancement
-
Features1 year ago
Security in the Cloud Age: Combating Risks with Hybrid Cloud Solutions
-
Automotive1 year ago
Al-Futtaim Automotive Builds On 23-Year Legacy of Trust & Leadership in UAE’s Pre-Owned Car Market to Sell Over 25,000 Used Vehicles in 2023