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Empowering Entrepreneurs and Fostering Financial Wellness for a Thriving Future in the Region!

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Jigar Sagar

Integrator had an exclusive interview with Jigar Sagar, a UAE-based serial entrepreneur. In this conversation, he shares motivational, strategic, and actionable insights tailored for aspiring entrepreneurs, business professionals, and those passionate about finance and innovation.

Jigar, tell us the story of your beginnings and what is your core area of expertise?

My entrepreneurial journey began quite early, at age 10, working in my family’s retail shop in Sharjah’s Gold Souk. This early exposure was instrumental in shaping my understanding of business fundamentals. The dynamic nature of the gold market, with its constant price fluctuations, naturally drew me toward understanding numbers and financial mechanics. Every day after school, from 6 PM onwards, I would immerse myself in the family business, learning invaluable lessons about customer service, inventory management, and the importance of building lasting relationships with clients.

What started as basic bookkeeping in the family business evolved into a deeper passion for finance and accounting. The gold market taught me early on that success in business isn’t just about sales – it’s about understanding the numbers behind those sales, managing inventory effectively, and maintaining precise financial records. This realization led me to pursue a bachelor’s degree in business administration with a specialization in finance from the American University of Dubai, where I graduated with Cum Laude honors.

My core expertise lies in understanding the intricate relationship between numbers and business success. Whether it’s corporate finance, strategic planning, or risk management, I believe that financial literacy is the backbone of any successful enterprise. This financial acumen, combined with my practical experience in business setup and growth strategies, has been crucial in my journey from the Gold Souk to managing multiple successful ventures. My expertise has evolved to encompass not just financial management, but also strategic business development, risk mitigation, and the creation of sustainable business models that can weather market fluctuations and economic challenges.

Tell us about what inspired you to transition from a finance manager to an entrepreneur?

Entrepreneurship was always the end goal for me—employment was a stepping stone in my larger journey. My brief stint at HSBC’s treasury department and subsequent role as Finance Manager at Creative Zone helped me build a strong foundation for my entrepreneurial aspirations.

Employment served multiple crucial purposes: it allowed me to accumulate capital for future investments, provided hands-on experience in corporate operations, and offered valuable insights into both effective and ineffective business practices. I specifically chose to work at Creative Zone, a startup at the time, rather than working with a large multinational, because I recognised that startups offer accelerated learning opportunities and growth potential that established corporations typically can’t match.

In a startup environment, roles are often fluid, and this allowed me to gain experience across multiple aspects of the business. I progressively moved from finance to sales, then to operations, and eventually became the key point person for government relations. This comprehensive exposure was invaluable in understanding how different business components interact and influence each other.

What truly inspired me was the opportunity to build something from the ground up. At Creative Zone, I witnessed firsthand how good business relationships could lead to new venture opportunities. This experience culminated in my acquisition of a minority stake in the company pre-Covid, marking my first significant step from employee to owner.

The transition wasn’t just about changing roles – it was about fulfilling a vision I’d had since my early days in the Gold Souk. I wanted to create not just successful businesses, but entire ecosystems that could support and nurture other entrepreneurs. This desire led me to launch multiple ventures, each addressing specific market gaps and needs I’d identified during my employment years.

How did you approach financial management and scaling Creative Zone to become Dubai’s largest business setup advisory firm? Can you share the (financial) details of your exit from Creative Zone?

The scaling of Creative Zone was built on three fundamental principles I learned from my early days in the Gold Souk: meticulous financial management, customer service excellence, and continuous innovation in service offerings.

In the initial phases, our focus was primarily on robust cash flow management and maintaining lean operations. This meant being extremely mindful of our expenses while simultaneously investing in growth opportunities. Drawing from my family business experience, I understood that customer service would be our key differentiator in a competitive market.

We consistently expanded our service portfolio to address evolving market needs. This included launching Creative Zone Business Hub and Creative Zone Tax & Accounting, which helped create additional revenue streams while providing more comprehensive solutions to our clients. Our approach to growth was always customer-centric, ensuring that each new service offering addressed a genuine market need.

The success of this strategy culminated in a multi-million dollar exit to a fund. This exit validated our business model and growth strategy, while also providing resources for future ventures and investments in the UAE’s entrepreneurial ecosystem.

You had mentioned that hardworking people are paid the least during the Gladiator Summit in Dubai? What made you say so?

This observation comes from years of experience and studying successful business patterns. While our traditional education system promotes the idea that hard work alone equals success and higher compensation, the reality of modern business presents a different truth.

Don’t misunderstand – hard work is absolutely essential and non-negotiable for success. However, it’s the combination of hard work with smart strategic thinking that truly creates exponential value. I’ve seen countless examples of people who work incredibly hard in their jobs, putting in long hours and maximum effort, yet they remain in the same financial position year after year.

The key differentiator lies in how you channel that hard work. Are you building something sustainable? Are you creating systems that can work for you? Are you developing multiple revenue streams? These are the questions that separate those who are merely working hard from those who are creating lasting wealth.

When I started at the Gold Souk, I could have simply focused on being the hardest working person in the shop. Instead, I used that experience to learn about business operations, customer service, and financial management. I then applied these lessons to build multiple businesses, creating sustainable systems rather than just trading time for money.

The most successful entrepreneurs I’ve encountered are indeed hardworking, but they combine this with strategic thinking, market awareness, and the ability to build scalable systems. They outwork their competition while simultaneously working smart – creating businesses that can grow beyond their personal time investment.

Tell us in what ways are free zones adapting to the needs of today’s entrepreneurs, and what innovations are you bringing to these spaces?

The evolution of free zones in the UAE represents one of the most dynamic shifts in our business ecosystem. Today’s entrepreneurs demand more than just a business license—they need a comprehensive support system that enables their success, and free zones are rapidly adapting to meet these changing needs.

The primary transformation we’re seeing is the shift from traditional licensing centers to integrated business enablement hubs. Free zones are now focusing on making the entire process simpler, faster, and more cost-effective for entrepreneurs. This includes digitising operations, streamlining procedures, and reducing documentation requirements. What used to take weeks can now often be accomplished in days or even hours.

However, real innovation lies in how we’re reimagining the role of free zones in the entrepreneurial journey. Instead of being mere service providers, we’re transitioning these spaces into comprehensive market platforms. This means creating entire ecosystems where entrepreneurs can not only establish their businesses but also find partners, connect with customers, and access various support services.

Through my involvement with various free zones, I’ve focused on introducing innovations that address real entrepreneurial pain points. This includes developing new partnerships that provide value-added services.

You’ve mentioned a goal to empower over 100 million entrepreneurs globally. What drives this ambitious vision?

I believe empowering entrepreneurs is one of the most effective ways to build a better world. While individual inventions can certainly make an impact, entrepreneurs create lasting change by building sustainable businesses that serve society’s needs. They’re not just creating wealth, they’re solving problems, generating employment, and driving innovation across all sectors.

The goal of 100 million entrepreneurs might sound ambitious, but consider the ripple effect. If each entrepreneur creates even just a few jobs and serves a few hundred customers, we’re talking about improving millions of lives. These entrepreneurs will build businesses that not only serve today’s needs but anticipate and solve tomorrow’s challenges.

What really drives me is the long-term impact. When we empower entrepreneurs, we’re not just helping individuals succeed—we’re creating a chain reaction of positive change that will benefit future generations. These entrepreneurs will create the jobs of tomorrow, develop solutions for emerging challenges, and build the foundations for continued economic growth.

This is particularly relevant in the UAE, where we’re transitioning from attracting global wealth to nurturing homegrown innovation. By empowering entrepreneurs here and globally, we’re helping create a more dynamic, resilient, and prosperous world for future generations. It’s about building a legacy of sustainable growth and innovation that extends far beyond our own time.

Financial

WHY GLOBALLY CONNECTED FAMILIES MUST PLAN FOR GEOPOLITICAL CHANGE

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By Nazneen Abbas, Founder, Ma’an

Families with wealth across borders are already used to complexity. They live with different legal systems, different inheritance regimes, and different tax realities, often all at once. That part is not new. What has changed is the speed at which the environment around those structures is moving. The geopolitical backdrop is no longer something families can treat as distant noise. It is beginning to alter the conditions in which wealth is held, transferred, and protected.

That is becoming visible in the questions families are now asking. Across the GCC, many who already have Wills, trusts, foundations, and succession structures in place are no longer asking whether they have planned. They are asking whether what they put in place still holds. The conversation is shifting away from documents and toward durability, resilience, and relevance over time.

The issue is not complexity, it is movement

Cross-border planning has always required care. What feels different now is the sense that the regulatory environment may be entering a period of faster movement. Tax agreements that were once taken as given could come under review. Reporting standards may tighten further.  Frameworks in some jurisdictions may no longer offer the same level of certainty that families have relied on.

That does not automatically make an existing plan ineffective. It does mean the assumptions on which it was built may no longer be fully reliable. A structure that made sense five or seven years ago may still be valid on paper, but it may now interact differently with another jurisdiction’s rules. That difference is where risk begins to accumulate.

Many families are not dealing with poor planning. They are dealing with planning built for a slower-moving environment. A framework can be professionally drafted and entirely appropriate for its time, yet still require review because the conditions around it have changed. The gap, in many cases, is one of timing rather than quality.

 

Families do not experience risk as corporations do

Public discussion around geopolitical risk is usually framed in corporate language – market access, supply chains, revenue exposure. But geopolitical literacy is no longer just a corporate issue.

The same forces that alter corporate decision-making also alter the legal and tax environment in which private wealth sits. The difference is that families encounter those forces at far more personal moments. A business responds through compliance and restructuring. A family may discover, during a bereavement or a generational transition, that a structure meant to preserve stability is now sitting between conflicting legal systems or newly expanded obligations. The cost of outdated planning is rarely just technical. It is emotional, and it often surfaces when a family is least equipped to navigate it.

What a meaningful review actually covers

Families and family offices in the GCC with assets or obligations across multiple jurisdictions need to review their planning as a connected system. The question is not whether the Will is signed or the foundation properly established. It is whether those elements continue to work together under current conditions.

Do existing Wills still align with the succession laws of each jurisdiction involved? Do trust or foundation structures still operate as intended alongside local inheritance frameworks, reporting obligations, and tax treatment? The review also needs to reach instruments often created with care and then left untouched. Private Placement Life Insurance (PPLI), for example, may still be appropriate, but its treatment can vary depending on where the family is resident, where beneficiaries sit, and how international agreements evolve. Dynasty Trusts and Irrevocable Life Insurance Trusts (ILITs), especially when governed by US law, deserve renewed scrutiny where family circumstances or legal interpretation have materially changed.

This is not about alarm. It is about alignment. Cross-border structures fail less often because a single instrument is flawed, and more often because the instruments stop speaking to one another.

The plan may hold. Does it still fit?

A plan can remain legally intact and still fall behind. Families change. Children grow up. New dependents enter the picture. Businesses expand into new jurisdictions. Property is acquired in places never part of the original conversation.

If a structure no longer reflects the family’s wishes, responsibilities, or values, it is no longer doing its full job. The real test is not whether it remains untouched, but whether it continues to reflect the life it is meant to support. That matters especially in this region, where families operate across borders almost by default.

The strongest plans are not always the most elaborate. They are the ones revisited honestly and adjusted before pressure forces the issue. Families often treat estate planning as something to complete and put away, which is understandable.

Cross-border wealth planning across jurisdictions cannot remain static. It requires ongoing stewardship. Families that pause to review their structures now are doing what good planning has always required: ensuring the framework continues to reflect not just the world it operates in, but the family it is there to serve.

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FIVE FUNDRAISING LESSONS FOR FOUNDERS BUILDING OUTSIDE THE MAINSTREAM

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Raising capital is never just about convincing investors that an idea is interesting but proving that it can survive pressure, attract a defined audience, and grow with discipline. The region’s startup ecosystem is maturing, with early 2026 data showing funding activity remaining steady, with $327 million deployed in February alone across 62 deals, reflecting strong investor appetite but also intense competition. For niche companies, capital is available, but it goes to businesses that can prove commercially valuable demand in their category. MAXION, a UAE-based platform empowering social connections, puts together five fundraising tips for niche businesses preparing to attract investor backing.

Start with proof, not pitch

Investors are naturally careful with niche ideas because they are harder to size, explain, and compare. Founders should prove demand through users, applications, retention, revenue, or repeat behaviour, while clearly defining the underserved market they are building for. They also need to show why customer behaviour, market gaps, or timing make the opportunity commercially urgent.

Defensibility is just as important. In a market where an app can be built quickly, investors need to understand what cannot be easily replicated, whether that is founder expertise, proprietary data, community trust, or a product model shaped by years of real customer behaviour. MAXION’s moat comes from its “cupid in the loop” approach, shaped by the founder’s nearly decade-long experience matchmaking the world’s top 1% and translating those learnings into a tech platform for a wider audience.

Educate the market on your niche

Niche businesses often need to help investors understand the category before they can evaluate the company. Founders should explain the problem why existing solutions fall short, and how the business creates a different measure of value. A strong fundraising story explains where the company overlaps with existing players, where it performs differently, and where it has the potential to outpace them. In a niche category, taste, trust, and execution can become as important as technology.

In social connection apps, for example, the market cannot be understood only through likes or matches. Stronger indicators may include in-person dates, event attendance, quality of introductions, and connections that develop into lasting relationships.

Build a strong community

In a crowded consumer market, attention is expensive. Investors want to see that customers are willing to apply, engage, attend, return, recommend, and stay. A clear path to customers should be built before the fundraising process begins. They also need to feel confident that founders know how to reach their audience and can break through the noise with a clear marketing strategy. For MAXION, this proof came from its matchmaking business, with a curated community of over 5,000 members, 32,000 on the waiting list, and $750K secured in early-stage funding.

Founders need to understand where their audience spends time, who influences them, how they communicate, and what makes them trust a new product. This may come through targeted events, private communities, member referrals, micro-influencers, or highly focused social campaigns.

Focus on outcomes, not features

A company cannot raise capital on a strong idea alone. For founders raising from venture capital, the business case should come before the mission. VCs need to see the scale of the opportunity, revenue logic, unit economics, and a credible path to significant returns. Storytelling may open the door, but numbers make the business investable.

Investors also want to understand what changes because the company exists. A strong business should create access, build trust, improve retention, or solve a problem people repeatedly face. The company must understand its audience, deliver consistently, and show that the team can execute with discipline. Early engagement, behavioural data, a prototype, or initial commercial indicators can make that case far stronger.

Choose the right investors

Not all capital supports the same kind of growth. Niche businesses need investors who understand industry, customer behaviour, and long-term value built through community. Fast capital can become expensive if it pushes the company in the wrong direction.

Founders should look beyond traditional angel and venture capital routes and consider strategic investors, grants, corporate partnerships, and ecosystem-backed programmes where relevant. For instance, in February 2026, UAE-based startups secured $162.8 million across 23 deals, nearly half of the region’s total funding that month. This funding momentum is reinforced by government-backed initiatives such as the National Agenda for Entrepreneurship, Future100, Hub71, accelerators, free zones, and startup incentives that improve access to capital, talent, partners, and new markets.

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Standard Chartered appoints Michelle Swanepoel as Head of Financing and Securities Services Middle East and Africa

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Standard Chartered today announced the appointment of Michelle Swanepoel as Head of Financing and Securities Services (FSS), Middle East and Africa. Based in Dubai, she will lead the business across the region  effective 1 July 2026. Michelle succeeds Scott Dickinson, who will be retiring from the bank on 30 June after more than 40 years in financial services.

Michelle Swanepoel joined Standard Chartered in September 2017 as the Regional Head of Business Account Management for the Middle East and Africa and was appointed the Regional Head of Securities Services for Africa in May 2019. In September 2024, her role expanded to include Head of Markets for South Africa.

“Michelle has played a strong leadership role in the evolution of post‑trade servicing across Sub‑Saharan Africa, supporting capital market development, regulatory reform, enhanced investor access and market infrastructure, and is a recognised industry subject‑matter expert,” said Margaret Harwood-Jones, Global Head of FSS. “I have every confidence that Michelle will drive further momentum in the region, building on the solid foundation established by Scott.”

Scott Dickinson joined Standard Chartered in 2017 and he has led the Bank’s FSS franchise in MEA since 2019. During his tenure, he oversaw strong growth across the Middle East and Africa franchise, supported expansion into markets including Saudi Arabia and Egypt, and helped deliver the Bank’s first Digital Asset Custody capability in the Dubai International Financial Centre.

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